custom-community-header-logo.text

Anonymous · ‎27-02-2018

Hi just wondered if i changed my pay monthly tariff would i lose my loyalty discount ?

jonsie · ‎27-02-2018

Yes I'm afraid you would. Loyalty discount is only for the length of the particular contract or you change tariff. You could of course try to negotiate another loyalty discount with Retentions but the particular one you have at the moment can't be transferred to any new deal or tariff.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎27-02-2018

If you are looking at just changing your tariff but maintaining the same contract then your discount will stay but if it’s a complete new contract, no.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.