General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Text Scam

I recently received a text apparently from O2, saying that I had been whizzing throiugh my data, and providing a link to Get the lowdown. I had in fact used very little data and this was a scam to get me to follow the link. Coincidently I had last mo...

INCONSIDERATE

I think this company is highly inconsiderate, to cut off my lines and expect me to make a call to customer service in order to pay my bill is a joke, how can I get through to customer service when my line has been cut off. The constantly harass me wh...

02 "Apparently DON'T do Samsung j5 dual SIM phone"

Totally regretting coming over to O2. I took out a contract with them for a J5 2016 dual SIM a few months a back.1st phone come with a crack in the screen, no problem O2 replacement next day.Next day new phone all good but not dual SIM so call them t...

Why are 02 upgrades so expensive

Why are o2 so expensive to upgrade with I can upgrade to a Samsung s8 for no up front cost and £44 per month,o2 want £9.99 up front then £51per month

O2 Insure Premier

Dear O2, being a customer of yours for many years and after giving you thousands of pounds over that period please do not ignore this post. There is nothing offensive in this post, it doesn't name any individuals, it doesn't break any forum rules or ...

Incredibly disappointed by O2 customer service

Morning all.Bit of a rant, but felt the need to get it off my chest.Last week I paid off my device plan and decided to take out a new iPhone X contract. I saw that O2 had an offer for free screen replacement and a yearly upgrade. The advertising just...

disappointed

seriously fed up with O2. I changed my address on the account last year, so this weekend order a new handset and they send it to my previous address even after I highlighted the new address So after contacting support who basically called me a liar I...

If you want to keep the same number you have

02 is an excellent network.my scenario was my old chip snapped into two so I bought a new sim and i find it a hassle to change numbers as you have to inform everyone so I rang 02 and they picked up within 2 minutes you don’t even have to wait for lon...

Costs of calls to mainland europe even though by european law you should apply same charges?

Hi, I have just reviewed my pay monthly charge on O2 and believe a charge for 64 quid for a 56 minute call to germany, when I am on a zero rated tariff for calls made from europe to here, surely is illegal under european law, as we are still members ...

International Favourites fiasco

As we all know O2 has taken upon themselves to discontinue international favourites and TUgo add ons. They sent a text some time ago saying international favourites will end but will work until end of November.2 days ago my add on stopped working. I ...