General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why does Unlocking iphone take so long?

So i have sent the form on the app to unlock the form. It would seem like this should be a totally auomated process yet i'm getting told it takes 72 hours? do O2 use carrier pigeons to send the request? or is a decision to make it slow to try and put...

O2 shop

Called in to local O2 shop yesterday, Wanted to buy a Samsung J3 2017 for £129.99.As there were none in stock the assistants ordered a blue one for me as there were only 3 of these phoes due to come into store the next day. Today. An appointment was ...

iPhones slowed down by Apple🍏

This made interesting reading especially this bit :Poole says: “This fix will also cause users to think, ‘my phone is slow so I should replace it’ not, ‘my phone is slow so I should replace its battery’.Apple reduces speed of iPhones as batteries wea...

O2 Insurance (Extremely Impressed)

Having recently dropped my phone (the screen smashed and turned purple) I turned to O2 Insurance to help repair my phone. Initially I read through the many reviews and comments about O2 Insure and was absoloutley terrified to use the service. My expe...

O2 Billing & Payment Service

Hey, Peeps I paid my Bill(s) last month early and O2 was well than more than happy to take my money thought and this months Bill(s) came and I am being told I am a month behind. I thought to myself how is this even possible when I know it has been Pa...

Upgrade with gifts

Hi all, I'm looking to upgrade soon and seen a deal with carphone warehouse on 02 for a s8 which includes the vr headset. They also sell the 360 camera so im wanting to see if they will add that in without adding more to the upfront cost (i know if i...

Illicit costs for Whatsapp messages

I am very careful when travelling out of Europe, with Roaming off so I communicate with my family by using local WIFI based Whatsapp messages which should be at no cost to me so why does O2 charge me?

Phoning from Ghana to Uk

I am on a monthly contract and living in Ghana. How do I now make phone calls to the UK without being charged excessively? I’ve got the IPhone

Ongoing terrible experience with customer service

I just want to say how disappointed I am in the current level of costumer service. I have been with o2 for a number of years and yes staff was helpful in the past - until something went wrong. I have spent the last week and a half trying to cancel an...

Customer loyalty

Have any of you experienced any loyalty from o2? E.g when requiring an upgrade or in any other curcumstance have they been considerate to your needs?I have been with o2 for many years first on pay as go, then contract. Whilst on pay as you go I used ...