General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 are going downhill

As the title says. O2 need to rethink this move & strategy. It’s beyond despicable. People who use these services will lose out massively with no suitable alternative or apology or warning. Customers will leave you in droves. I am only with you still...

Have you paid more than you should , like me

After all of the media coverage about mobile phone users paying more than they should after going beyond the initial contract term I thought that I should look at my contract date. It turned out that my contract run out nearly 8 months ago , and yet ...

Does 02 have sales or promotions

HiAs some of you know Ive had trouble setting up a tablet (not 02s) . 02 staff are saying that they could help me better if I bought an 02 model. The one I saw was expensive ! 02 has a point , maybe one day . Do 02 have sales or promotions I can look...

Mobile Companies Overcharging Customers

Just read a report on the BBC Red Button service that Vodafone, EE and Three are continuing to charge customers for their mobile phones even after the cost of the handset has been paid off.Citizens Advice found that customers who didn't take out a ne...

Customer service is diabolical

I have never in all my years with o2 experienced such shocking customer service!I went abroad and was entered into o2 travel and was charged over £50 more than I actually used!! I rang up and spoke with a manager over 3 weeks ago who said that this w...

Community next?

So we have seen over the last month that Telefonica are cutting costs quite severely, in my opinion they are now out to make up the drastic shortfall in profits reduced very substantially by the new EU roaming legislation.Three apps designed to save ...

Alert on phishing message

Received below today. Dont click on URL, certainly not genuine O2 website. From previous posts here it looks like this scam was around last year just with different message in it: "We're closing International Favourites on 30 November.But until then ...

Positive Feedback - O2 Insurance

Good evening.I just wanted to leave some positive feedback, as you don't see enough of it these days.I called O2 on Friday to make an insurance claim on my damaged phone. The adviser was very helpful and explained the process well. I was made aware t...

Jamie from cancellation team.

I accedently closed the feedback window lol . So I wanted to leave the feedback here so Jamie who helped me knows how awesome he is.He helped me a lot.Sorted everything.GIVE THAT MAN A PAY RISE. Jamie you rock.

Losing the will to live with o2 customer service

Hello, I upgraded my o2 package to two iphones and an ipad pro last year when the iphone 7s were released primarily as i was told i would recieve the 20% family and friends discounts (i have proof on email and o2 chat of this). Upon receiving the pho...