Re: Struggling to cancel Sim

Mike801 · ‎22-08-2023

I am struggling to cancel a SIM card that I’m paying monthly for and need some help.

I had a sim as part of the virgin media package that I took out over 2 years ago but I never used it. I cannot cancel it as I don’t know the phone number related to it so I cannot pass the security question when I called customer service.

I have the sim number and account number but cannot use this to cancel apparently.

I tried putting the sim in my phone and text number to 2020 but it wouldn’t send.

Any help would be appreciated.

MI5 · ‎22-08-2023

@Mike801

PAC out to a different payg network and then bin the payg sim once the number has transferred.

Guide: Cancelling Your Contract

Guide: How to get your PAC [June 2021 Update]

Guide: How do I find my own mobile number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mike801 · ‎23-08-2023

It’s a pay monthly sim so I’m not sure that I can PAC out. In any case, I’ll need the phone number which I can’t get.

MI5 · ‎23-08-2023

@Mike801

The sim will still be active so just make a call from it to another phone and see what number comes up.

And yes, you can PAC out if no other methods of cancellation work for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.