Switch 2

clfxd · ‎24-06-2025

I ordered the Switch on the 6th of June, it was actually for a birthday gift but the birthday has passed now. Does anyone know why it’s taking so long to send out? I’ve checked almost everyday and it says More than 4 weeks - do they not have stock? if they do, why would they take money from people and not have the stock to send out? I’m debating whether to just cancel the order as I feel like it’s abit ridiculous.

MI5 · ‎24-06-2025

@clfxd

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Dandan77 · ‎24-06-2025

@clfxd I ordered one on the 7th, and it still allowed you to order one and also it took my money.. I wish they'd given you a better idea than more than 4 weeks

gmarkj · ‎25-06-2025

o2 don't have a live stock system, so they only know it's out of stock when the order is due to be sent out @clfxd

Your best bet is to contact the sales team as @MI5 has suggested, using the method that best suits you (calling or using social media).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Jamb0 · ‎25-06-2025

Similar situation to me. Still not received my order having ordered on the 7th. Most other retailers in the UK have had stock several times since I ordered. I'll probably just let it ride, but this is the last time I try and get something on or close to release from O2.

Dandan77 · ‎25-06-2025

@Jamb0 Its exactly what I was thinking. I'm committed now to o2 sending me it and I never have the time to go get one somewhere else anyway.

Jamb0 · ‎30-06-2025

I spoke to the complaints team and they weren't very helpful at all. They don't sound very confident I'll ever receive my order. They were pretty keen for me to just cancel my order so I am going to try and get one from elsewhere.

clfxd · ‎05-07-2025

Yes me too i’ve given up and cancelled and have gone through Amazon, should be here tomorrow. really disappointed with o2 and honestly even if it’s not their fault, some communication would have been nice. hope you get one soon!