Cancelling SIM only deal without the o2 number

Jacob4 · ‎08-06-2025

Hello,

I was given an o2 sim as an add-on to my broadband deal years ago to make it cheaper for the initial term.

I never needed the sim, but accepted it because it made my virgin broadband deal cheaper. I have never used the sim, and did not set it up.

When my broadband term ended (about 2years ago!), I tried cancelling the SIM only deal with o2, however without the number to use as verification this has been impossible.

I have tried calling, live chat, going in store, logging in to my o2 - they all cannot help or require the 6 digit code sent to the number I don't have.

To be able to order a new SIM, they also require a 6 digit code. So I am completely stuck.

What do I need to do to cancel? I have been stuck in this never-ending cycle of trying to cancel and being told I can't for about 2 years now.

Thanks,

MI5 · ‎08-06-2025

@Jacob4

Contact via social media and give them the account number.

Private. message them on either Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.