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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Why is getting a refund from o2 so f**king painful??? Part: Lord Alone Knows

Ordered a laptop, specs weren't as advertised, returned it literally the next day. Return email sent, with corrupted PDFs attached - meant spending another 30 minutes or so with customer services trying to sort it out.Royal Mail tracking shows packag...

Galaxy Buds 2 Pro`s

After up grading to a Samsung S23 .How do i get my FREE galaxy Buds 2 Pro. A code was sent but it does`nt work. I`ve tried contacting o2 and am getting NOwhere.

Rob4T by Level 1: Joiner
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O2 can't match offer to stay with O2????

I have always been with O2 (Cellnet) I am coming to the end of my contract term 12/03 O2 text me saying my plan will go down from £17.48 to £15, I did an online search and look around as you do and found a contract for £6 with O2 (through U switch), ...

KimTomlin by Level 1: Joiner
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complaints via email

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf Make a complaint about this poor service provider. No customer service and no information immediately available on cancelling a contract.

Sarah60 by Level 1: Joiner
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o2 spam calls

I have received three spam calls in three days since joining o2 with my old number.Two claiming to be from o2 offering 30% discount and one claiming to be from Amazon Prime (o2 partner).It creates a bad impression of o2 and their network.

Urgent need to solve Porting failure

I am struggling to get a simple number port carried out since switching to O2. I need it done as my oncologist has the mobile number and uses it for last minute changes to treatment, appointments, etc.. I've already missed one critical message from a...

Pete_C1 by Level 1: Joiner
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Is there any positives to being on o2

Moved from virgin to o2 and keep asking myself why. We travel regular so added the international travel bolt ons always we are getting additional charges. I had someone phone me in Turkey for 5mins and it cost £83 when you try to talk to someone the ...

Gjoe1973 by Level 1: Joiner
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