Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Just something to be aware of and look out for when receiving emails from your bank.
I'm going to Tenerife next week and just need to check a few things to make sure that I won't get any unnecessary charges whilst there. I've currently got 2 Bolt Ons on my account (O2 Travel & £10 spend cap) and wondered if you really needed these fo...
I'm new to o2 and my number transfer using PAC code went ahead over 2 weeks ago, although it says it's transferred, I cannot receive inbound calls or text messages, with the message "this number is not recognised" when people try and call. I've spoke...
Recently I fell victim to a scam from a caller pretending to be O2. I became suspicious after the call and phoned O2 back which is what confirmed it was a scam. The person I spoke to was extremely helpful, however afterwards when I reflected, I becam...
I had called 03448090202 this evening regarding an issue of porting number from another operatorMy call was transferred 3 timesOn the third time, the gentlemen laughed when I said I've been calling everyday to fix the issue I am facing, then he went ...
Why is it so bad when we are so close to two major towns and londons only 30 miles away?
I don't think retail staff get enough kudos for doing their job well so I just wanted to say that I visited the Bournemouth Store yesterday and the 2 staff members I saw, Ben and the manager (I can't remember her name ), were bloody brilliant! Super ...
I rarely have good words to say about say about service providers, but now and again a person makes all the difference. I called up to leave O2, thinking the network was slowing my phone down, but I ended up getting a tablet on a contract - for a pri...
The service I had this afternoon was so poor, the only thing to do is for the store to be closed. Only "help" was told to phone customer services who hung up on me; call was meant to be transferred.
Worst customer service experience in my whole life O2 staff amongst the rudeness unprofessional and don't give a ****** about you as a customer I regret the day I signed up for this contract. They frustrated my life for 20 days and still tormenting m...
