Solved: Re: Sim swap

Anonymous · ‎27-12-2014

I have had my phone stollen was given a new sim from O2 I've barred my phone and old sim and online it's asking for a pin that's sent to my phone. Which I don't have ? I was told the pin would be 0000 if not and it hasn't worked .

MI5 · ‎27-12-2014

Use the landline numbers or try live chat to activate your new sim.
The PIN is a unique code which you cannot receive as you do not have your old sim anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎27-12-2014

You need to contact Customer Services and have the block on your account lifted

http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

MI5 · ‎27-12-2014

Use the landline numbers or try live chat to activate your new sim.
The PIN is a unique code which you cannot receive as you do not have your old sim anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-12-2014

If you have trouble getting through to customer services as the call waiting time can be lengthy ,then if you have a local O2 high street go there with I.D.

MI5 · ‎27-12-2014

Only CS can lift your account bar - It can't be done in store I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-12-2014

Weird, they helped me when my phone was pick pocketed.

MI5 · ‎27-12-2014

Of course they did, how foolish of me.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-12-2014

Instore can't help you. Follow the advice given by @MI5

Strange how some people have had help in all circumstances whatever the given problem. Sometimes words fail me!

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎27-12-2014

Please do let us know how you get on with this @Anonymous

Oh and Welcome to the forum where everyone is friendly and inviting. 😄

jonsie · ‎27-12-2014

Or completely condescending.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS