General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Loyalty Discount bonus

I would expect a Loyalty Bonus / Discount to be a REDUCTION in my bill but looking at a recent monthly bill I find it is an EXTRA CHARGE. Not even sure what it is for. Is this just a scam?

New forum design - your feedback!

You didn't think you'd escape from this question, did you? It's been about a month since the launch of the new design and during this time we've amended some things, added others, moved others around and you guys had the chance to get used to the new...

Resolved! Poor coverage despite coverage map suggesting otherwise - how to report?

I've noticed that data covered between New Milton and Lymington in Hampshire (along the A337 mainly) is very poor. Mostly no data at all (GPRS only showing - no 3G and rarely E - and even then data is rarely acessible). I see on the coverage map at h...

Data protection - Information Comissioners office - Data Protection Act 1998

Hi, I recently attempted to bring a complaint about a breach of data protection legislation to O2's attention. All the guy at the end of the phone wanted to do was give me my next bill free. This is a more serious offense on o2's behalf than the orig...

Resolved! What do you see when you click the link below?

The following link appears in a thread about O2 Clipit and taking the URL at face value should display terms and conditions, but I get something quite different instead when I click on it. (I use Internet Explorer 11 but the same result appears when ...

Forum and being logged out!

Apologies if this has been discussed before ..however I feel I must have a morning moan about thefrequency that this forum logs me out!I know I may be told its a 'security measure', but security for who? I am on my personal laptop in my houseand am t...

Resolved! WiFi app never sends text with code?

More info (Highlight to read)More info (Highlight to read)Has anyone had problems getting their code for the WiFi app from O2. I requested a reg code 5 times over a 24 hour period and still have had no response. I have got full bars on my phone both ...

Device Trial

Where do I go? As I would like too try a new phone? Kind regards Mr Mason

Resolved! Spoiler tag

For the uninititated (or put another way, For ME) - how is a spoiler tag inserted in a message, please?Also, how does one insert a link to (a) a different thread , and (b) to another message within the same thread?I know I ought to know but fact is I...

Resolved! How do I disable ballance notification after sending text

Hi how I turn off the ballance notification after every text sent