@Jen-Dav
You need to send it in to O2 for them to quote you once they have assessed the phone.
You can then choose to accept the quote or have the phone returned to you.
https://www.o2.co.uk/help/device-and-sim-support/device-repairs
You can also try local repair shops or Samsung themselves, but be aware that your warranty will be void if you choose a none approved repair shop,
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
