General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Insurance and service is outrageous

I pay £7.50 insurance accidental cover and dropped my phone and the camera glass had broken my phone started to buzz and imagine shaked when I went onto the camera ! So called insurance up paid £70 for a replacement phone and was to exchange phones t...

Online fraud

Hi there guys /girls, just too inform you of a scam, if you receive a notification from a site called firstcomefirstservices.com avoid at all costs, apparently it is from o2, saying congratulations you are one of 100 randomly selected customers too w...

iPhone 11 or iPhone 11 pro

Hi all just wanted your opinion on the above as I'm looking at getting a new phone have checked review sites etc but wanted to check your thoughts on the above

Poor upload data speeds

Just moved to o2 and have noticed that Internet based calls (voice and video) are pretty much unusable, been running tests and it seems the upload speed struggles to even get above 2Mbps. Coming from EE, where I would get 30-60Mbps upload, on 4G, thi...

Finding your mobile number: your feedback

Hi everyone, Today we'd like to gather your thoughts and feedback on a specific customer journey - first, let me give you a bit more background around why this one in particular The excellent Guide: How do I find my own mobile number? by @pgn has bec...

4G Router Speeds - Time to Brag

What sorts of speed are you getting with O2 Mobile Broadband?

O2 Virgin

Just seen on the news O2 + Virgin merger approved.Thoughts?Story here:https://www.bloomberg.com/amp/news/articles/20**Personal info**/virgin-media-o2-will-combine-to-create-u-k-telecom-heavyweight#click=https://t.co/GpTsP7uIeD

Delivery

Just ordered 2 expensive IPhones and told would be delivered today between 15.09 and 16.09. I asked who the courier would be and was told it was DHL. I have had many problems with them from other suppliers. Guess what. First told delivery would be la...

rubbish customer service

Hi, I'd like to know why a communicatiosn company like O2 cant answer the phone and actually SPEAK to clients? The worst example of 'take the money and run' that there is. Charlatans!! [personal details removed]

Motorola razr case

Anyone know where I can purchase a case for the latest razr 5g phone which came out last week. Apparently the 2019 version doesn't fit. Thanks gill