General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 - UK B40 4G... (and what are 5G speeds like!)

I recently noticed a speed enhancement while using O2's 4G+, and it seems to be B40 4G being deployed in more areas after the 5G launch. What speeds have you all been getting on B40 4G / 4G+ on O2 - UK? Also what are 5G speeds like??

Network Coverage

Hi, I've been experiencing terrible network coverage wherever I go in the UK for almost a year now. I've been in to my local O2 store multiple times to have this issue resolved, yet nothing has been done. My device has been checked for any issues, no...

Resolved! O2 Satisfaction survey (BY TEXT?)

Hi all...Just thought I would check if anyone else has received a satisfaction survey via text from O2? I contacted 202 a couple of days ago..today from a number, 24442, I was surveyed via text regarding my customer experience. Five questions to give...

eSim in China

Hi, I am travelling to China next week for the first time since switching to eSim. There is conflicting information on whether the eSim is supported in China. Can anyone confirm whether or not I can roam with eSim in China? Many Thanks

Harrogate town centre coverage

Harrogate town centre coverage has been awful now for the last 12 months! It used to be excellent and could stream movies etc but now the 4g and even 3G coverage is next to useless. I would have thought that O2 would have had it fixed in time for the...

O2 Surprises

I have received a box of goodies from O2 SurprisesLots of techie things, which I no doubt will ask questions as to how to use them hahaha A mystery box was opened slowly and carefully. It revealed a model of Degas The Little Ballet DancerI burst into...

Thanks

wish to thank Marjan on live chat who helped me on the 12th of November, truly impressed by his dedication and efficiency amidst not a great Internet overseas connection on my side. THANK YOU O2 for your staff worthy of praise kind RegardsDr Misha Ah...

Is 5G being stretched before it's even properly launched?

Saw this on the Airbus channel, does make me wonder if the capabilities of 5G are being overstated. Just like previous mobile network generations, it's all good now as the traffic on the new networks is relatively light but things tend to slow when n...

5G is dangerous ?

Today I received an email petition about stopping 5G. It was about to be deleted when I noticed it had come from a highly educated friend, one of whose off spring is a foreign correspondent. So I researched and there seems to be scientific concern ov...

O2 RECYCLING COMPLETE BREACH OF CUSTOMER TRUST - DO NOT USE!!!

To Whom It May Concern, At 14.53 today, I had a phone call with ‘Liam’ (he refused to provide a surname) who was dealing with my case. I am very upset with the way my phone recycling has been handled by O2. When I sent the phone to 02 for recycling, ...