General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Upgrade

Hi I've been informed that i can upgrade from my current contract to a more suitable one, but notice o2 want to charge me 6 pound more for the same data/airtime as im on now. is this usual ? /

POOR CHOICE OF PARTNERS

Well, what can i say. just flabagasted. Upgrade phone, not done it in a while. dont think i am even going to bother keeping it either. Start chat window 18.26Finish chat window 21.49 this is just to upgrade, how is that beneficial. anyway i held my p...

Samsung Galaxy S8 charger cable replacement

Hey there fellow reader,Anyone know the answer to following or point me in the right direction please?1. Im looking for somewhere to buy an official samsung cable for s8 (as my one is coming apart a bit on one end after all these years).2. If not an ...

third class customers

Why dose O2 treat pay as you go customers like they are eather 3rd class customers or theyt are Scum.I spoke to an agent and afdter 10 ways to confirm my identity I was transfered to another agent to help me. I have a week O2 signnal at home the new ...

Thank you to Blackpool O2

Just want to say a big thank you to Dean, Lauren and Lee at the Blackpool store for their assistance today. They were all so helpful a credit to your company. Thanks again Laura

EU free roaming after brexit

I’d like to know about free roaming after the 1 of January 2021, will we pay likeBefore or it will continue to be free after that? Thanks in advance

Enable Wi-Fi calling on Samsung A5

Followed guidance on Settings, Connections etc, but still Wi-Fi calling not showing on phone menu. O2 says it's been enabled, as well as 4G calling. No icons or menu sub items showing. Help !

Praise Customer Service

Got a text this morning saying my sim free contract was up So checked on here incase it was spammy text, It wasnt and contract was up. So got on phone 10:43am uk time 11:05 was all sorted with a better cheaper deal Well done o2 customer services

Mis-sold Skech screen protection pack

When I purchased my S20+, I was offered a "protection pack" containing a (cheap) silicone case and 2 "glass screen protectors" for just £19.99. I thought that was a good price for 2 glass protectors, so added it to my order.When it arrived, along wit...

Unrecognised transactions

I've had a large number of game charges onto my daughters account from Roblox, completely sure my daughter didn't buy these, she doesn't know the password to buy things from Google and even if she did shes old enough to ask if she wants them. These a...