General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

A90

Hi im due a upgrade whats people's thoughts on the Samsung A90?

Premium text (SMS)

Hi - like several people before me I have just received a text message - purportedly from O2 saying:- "Hi. It looks like you recently sent your first premium text (SMS). Just in case you didn't know, this sort of text isn't included in your tariff. T...

Samsung J3 Galaxy

HI would anyone have an old Samsung J3 Galaxy phone that works as mine has just died on me - the battery port does not work anymore and the return icon bottom right of the screen does not work. I need to be up and running quickly as I am helping maki...

Price Match

Looking to upgrade my current phone to a Samsung S10. O2 are showing £41.20 pm with 30 GB of data.Can get same phone and on O2 network with Mobile Phones Direct for £34 pm with 60 GB data.Do O2 price match? Thanks

Airtime pricing differences IPhones

Hi, I'm looking at upgrade options for my wife and I am looking between the iPhone 11 and the iPhone 11 Pro. I'm just a bit confused why there are 2 different prices for the airtime but the same tariff. For example I was look at iPhone 11 with 36 mon...

Dispatching

Is anyone aware if O2s warehouse closes at the same time the customer services does in other word could you receive a dispatch email after the customer services close? On the same day as the order.

Key Workers

Why don't O2 do the decent thing and award all those key workers free unlimited data during these testing times. This way those key workers, like myself, can stay connected with loved ones.

O2 watsapp support

Hi. I was browsing about upgrades on o2 and noticed a message saying need help on live chat we have watsapp chat available. Very convincing had an o2 bot and then a a person called daniel replied with all the usual security questions for o2. Further ...

Changing tarriff

When looking for a new pay monthly sim only tarriff via myO2, the options are far more expensive than when I check on comparison sites; why????

Worse O2 upgrade advisor

I've just spoken to the worst advisor on the phone.I'm sure many if you have called and been unable to get through to customer service. As well as live chat.All I e asked this man was "would different colours be released in time of a certain device"H...

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