General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Scam?

O2: We were unable to process your latest bill in order to avoid fees, please update your payment information via: [link removed for safety] scam?

o2 Refresh issues in store

Hi all, Every year I take out a 2 year contract so pay more money each money purposely so then I can upgrade after a year by recycling my current phone, using that to pay out majority of my contract and then pay the rest in order to get a new phone. ...

Notice of Enforcement

I had a notice of enforcement letter however before I received these letters the payment was made for how much I was behind on, the live chat thing told me I was no longer behind does anyone know what happens now do I just carry on paying monthly or ...

tiresome bill feedback

Hi This is a message for o2 really, just so i have a written record after 3 weeks of my effort trying to do the right thing and o2 kinda seeming nonchalant.Short story, i cancelled my direct debit just in time (as agreedon live chat on friday) and ye...

Upgraded phone to new user and new sim

I have paid off my phone plan in order to upgrade and I want to give my sister my old phone, however she has a pay as you go sim, will the phone just accept the sim or are there steps for that to work?

Pre Order Cancellation

Preordered Iphone 12 pro and received an email with a completely different spec. live chat conversation, confirmed they would cancel order but i received nothing to confirm (i have a full chat history saying they would) so called CS to confirm, to be...

Why won't you let me pay you??

From talking to others I have found that the following may be a problem for many: No debit card to hand? I'll pay in store!Oh, no. For some reason O2 stores are merely showrooms for new handsets. They do not accept payments for existing accounts. Yes...

RUBBISH SERVICE DONT BOTHER YOU WONT FIND WHAT YOURE LOOKING FOR

o2 is the most incompetent and unprofessional service I’ve ever seen. it’s been WEEKS since I’ve tried to cancel my order and so far after numerous online chats and phone calls, NOTHING’S been done and I’ve yet to receive my refund. The closest I eve...

calls from O2

Hi has anyone else been getting phone calls from 080009524854 or very similar number? Says they are calling from o2 and asking about my account

No reception

In Birmingham no reception again !! Working from home and missing lots of calls because no reception