General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

rude staff

i joined live chat and someone called preethi answered and i mentioned how the live chat should be more obvious and this complete [Removed] close the live chat on purpose, if you cant deal with complaints get a new job.

M&J Acquisitions - scam or not

I have been called by Jason at MandJ Acquisitions who says they are an official partner of O2 offering me a free boostbox and a reduction in my monthly payment if I stay with O2 for 24months. Is this a scam or not??

I accidentally clicked the link on one those scam texts what should I do?

I got a text saying my bill could not be processed and i should click the link to update my payment info. Never had one of these before so for a split second I thought it was legit and I clicked the link but nothing loaded so I knew then it was a sca...

iPhone google unusual traffic

In the last few hours I have had the unusual traffic warning when google searching using my phone data with 4 different ip addresses.I searched one and it said it was blacklisted? Has o2 been hacked? Not using a VPN before you ask!

Note 20 ultra

Has anyone had a dispatch email for the samsung note 20 ultra

Throttling back of 4G on O2 PAYG

I've noticed recently that watching video e.g YouTube is becoming almost impossible with a good 4G signal in almost every location I've tried. Same locations where I've had no problems in the past.Has anyone else noticed this? Is O2 throttling 4G bac...

Unsolicited Text Messages

Hi all,I have been receiving unsolicited text messages from 6299. I have complained to o2 who were less than helpful to say the least. I have been reading up online about it, and the article states that the network provider should be doing more to st...

o2 are useless!!!

passed from pillar to post because no one wants to take responsibility for your call. Finally said they would deliver the new handset today so i swapped shifts, waited in all day and now its being delivered tomorrow instead!!! After 16 years i'll be ...

CGNAT - how does it work?

Hopefully one of you techies our there can help me.By the sounds of it, o2 use CGNAT over mobile data?How does CGNAT work, and how many users would be under one ‘public’ IP address at the same time on o2?What exactly is CGNAT?

Date Stamp on Text Messages

How can I change the Date Stamp on my O2 Sim. Yesterday's (18/8/2020) text messages are dated Jan 2ThxGerard