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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29850 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Health apps 🍏

Hi everyone, As I saw that yesterday was World Health Day, I thought it might be interesting to gather your thoughts on health apps. You can find an app for so many things, but here are a few different types of health apps I could think of: Nutrition...

EmilieT by Former Staff
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PM Messages

Great news...I noticed this morning [Tues April] a little bracket next to Messages indicating how many pm`s waiting.All we have to do now is see if, and for how long, this works [OK so I`m a pessimist ] but seriously well pleased that this has been a...

Mi-Amigo by Level 47: Going Places
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Community - Messages [pm]

Do other members of the Community share my frustration that we have no simple and convenient way of knowing when we have received a message - i.e. a pm?Am I alone in that not only all pms are sent to the e-mail address?Do others agree with me that it...

Mi-Amigo by Level 47: Going Places
  • 3006 Views
  • 31 replies
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4G coverage (and calls dropped)

Since 3G and 4G have arrived in my area (sort of), I find that calls often drop as, whilst masts about 4 miles away were upgraded to 3/4G, the ones local to my town were not - they're only 2G (despite planning permission for 2 O2/Vodafone upgrades be...

AXC33 by Level 1: Joiner
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What do you look for in a review?

Hey guys, One of the jewels of this Community is the Reviews board, in which we've compiled over a hundred device reviews written by all of you. There are many ways to write a review, and things to spend time on and include in your post. Whether you ...

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EmilieT by Former Staff
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  • 7 replies
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Samsung S10 plus screen protector

HiI've has my phone almost a month and its already got scratches on the screen, one that's actually something I can feel and a little deeper. Shame as I've really looked after the phone.I ordered a glass protector but it wouldn't work with the finger...

Libs by Level 2: Apprentice
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Spam number 0161 507 2862

Had call from above number thinking odd foreign accent this is O2 in Manchester saying how you getting on with your O2 and to go through details I didn't answer when he mentioned my name I didn't reply saying it only take a minute my reply am at work...

Morty57 by Level 1: Joiner
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O2 staff compliment

@Marjo@Martin-O2@EmilieTI would just like to say a big big thankyou to John and Tinika at the o2 store in Intu centre Derby. they were both so friendly and nice and we did get to the store 10 minutes before closing however staying later was not an is...

Happy by Level 1: Joiner
  • 1235 Views
  • 4 replies
  • 5 kudos