Why does O2 have such a bad contact system?

[Gizmo12345]

When signing into the website then going to help/contact it signs you out, starts a chat box then advised to go over to the app instead on your phone to which the QR code does not work.

When using the O2 app to try and talk to somebody, the chat box is not designed nor native to the mobile device so you constantly have to try and resize the screen the find the enter (arrow) to put text into the box.

Calling 202 takes forever and is about 10mins faffing around with questions before you can even enquire what you want, then due to cost savings i can never understand the person they employ overseas.

Sorry but the entire service is so poor. This is 2025 when even the tiniest companies have really efficient online chats or email to help with issues, let alone one of the biggest network providers in the UK.

Rant. Over...

[Gizmo12345]

Any way, does anyone have any easy way to contact O2? I'm quite tempted to cancel my contract and go elsewhere because the help offered (none) is utterly dire.

[madasaf1sh]

@Gizmo12345 

Just cancel, but be very aware some are just as bad as o2 for contact.. 

And it not live chat its called demand reponsive chat, and it does say that when you use it..

You can use the phone and call, all the contact details are here Guide: How to find help & contact O2 

Best option is X for a response but its not instant. 

Ways to cancel are here Guide: Cancelling Your Contract 

[Gizmo12345]

Thanks I'll try via X next time. Absolute nightmare.

[MI5]

All about spending as little as possible to support customers whilst increasing prices year on year to look after the shareholders.

[Enlli]

Probably time to bring this up again

https://news.virginmediao2.co.uk/transforming-our-service-how-were-investing-to-better-support-every...