Why does O2 have such a bad contact system?

[Gizmo12345]

When signing into the website then going to help/contact it signs you out, starts a chat box then advised to go over to the app instead on your phone to which the QR code does not work.

When using the O2 app to try and talk to somebody, the chat box is not designed nor native to the mobile device so you constantly have to try and resize the screen the find the enter (arrow) to put text into the box.

Calling 202 takes forever and is about 10mins faffing around with questions before you can even enquire what you want, then due to cost savings i can never understand the person they employ overseas.

Sorry but the entire service is so poor. This is 2025 when even the tiniest companies have really efficient online chats or email to help with issues, let alone one of the biggest network providers in the UK.

Rant. Over...

[MrRichAllen1976]

@pgn nobody reads the terms and conditions on anything these days, that's why the likes of O2 get away with stuff they shouldn't.

Also, I contacted CS on Instagram last night, I told them to contact my Brother in his capacity as Delegate on my account regarding the message that came in last week about my Airtime/Device plan payment being overdue even though it was paid 2 months ago.

They wouldn't do it, because I know not to give out my Brother's mobile number without asking, and he's at work anyway or busy with the kids.

Plus he's on Vodafone and NOT O2.

[Enlli]

@MrRichAllen1976 If people don't read the Terms and Conditions then they are thier own worse enemy. They have 14 days when signing up to go through them 

[pgn]

Seems as if both sides make sweeping generalisations, which is not ideal when one side has copious t&cs in its favour 🤨