Pathetic Customer Support

[DGL]

My wife and I have just returned from a 3 week trip to Australia. On arrival in Australia my phone connected to a network and worked perfectly. After the 1st night I turned my phone off so as to prevent customers phoning whilst I was sleeping (due to the time difference) but it would not reconnect when I switched it back on again. My wifes phone which is on the same account worked perfectly the whole time. I managed to contact O2 several times when I was lucky enough to get wifi but they were UNABLE to help, they kept saying that they would get someone to contact me even though I explained that my phone would not connect so how could they call or text but all they wanted to do was fob me off so what choice did I have. Guess what? when I returned to the UK I had several voicemails from O2 regarding the issue. I did also request that they phoned my wifes number as it was working fine but 'the system' of making it so hard for customers to contact them worked and I lost a lot of business.

[madasaf1sh]

@DGL 

To be honest so many problems with Australian Mobile phone networks and phones not working, not connecting etc, and it sounds like your phone got booted from the roaming network, and there could be nothing that o2 could do to fix it. 

I would call them. and ask if there are any blocks on the account, I assume its a business account and get them to check...

But always good to rant...

[Enlli]

As stated. There have been problems of recent with the Australian networks. Did you try changing network?

A high proportion of these problems are down to the roaming networks and there is little the home network can do.

[w_G_A]

This seems pretty standard with O2 from my recent experience as soon as there is a problem make it as hard as possible to contact them so they can keep taking money and not worry about it