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Anonymous · ‎06-04-2016

The phone was not being charged when I picked it up.

I'm on a 24 month contract with o2 so I called into the local o2 shop and explained what happened and that I'm presently on a course of chemotherapy and need my phone to pick up emails.

Was told (repeatedly) that the fault was Samsung's not o2 and I may be charged for repairs

I was embarrassed for the girl when she handed me the 1990s courtesy phone without Internet and the screen is so tiny I cannot read it.

I've been told it will take 10 working days until I get my phone returned and I don't see why I'm paying for an Internet service that I'm not receiving.

I've been with o2 nearly 20 years and I am disgusted at how this was handled. I don't think I will renew the contract.

And yes the blister on my thumb is still very painful!

Martin-O2 · ‎07-04-2016

@jonsie wrote:

Well UPS have collected my Samsung Tab this afternoon so I'll let you know what I think of their repair service.

Thanks @jonsie Any feedback on the Samsung warranty service will be helpful.

@Anonymous If you can let us know how you get on too that would be great!

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Toby · ‎07-04-2016

@jonsie wrote:

Well UPS have collected my Samsung Tab this afternoon so I'll let you know what I think of their repair service.

Eager to hear from you on this @jonsie

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jonsie · ‎07-04-2016

Collected at 4.15pm yesterday afternoon and delivered to Norwich this morning at 8.35am.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎07-04-2016

Thats not bad at all @jonsie!

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Cleoriff · ‎07-04-2016

Good old Samsung...and UPS....Great turnaround...

Veritas Numquam Perit

Martin-O2 · ‎08-04-2016

I've only heard good things about Samsung repairs so far. Glad I own one

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Curr946 · ‎08-04-2016

Same thing happened to my wife's s6 edge at Xmas. O2 had it sorted and returned within a week. Albeit it was a replacement and not a repair.

Current Phone: Sony Xperia XZ Premium

Martin-O2 · ‎08-04-2016

Was the replacement an remanufactured handset @Curr946?

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Curr946 · ‎10-04-2016

I believe so, didn't come in proper Samsung box, but looked as new.

Current Phone: Sony Xperia XZ Premium

Martin-O2 · ‎11-04-2016

@Curr946 wrote:
I believe so, didn't come in proper Samsung box, but looked as new.

Sounds like it then. I've never had a problem with re-manufactured tech. Had a few mobiles and game consoles and they have all been good as new!

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Samsung phone overheated and burned my hand