The phone was not being charged when I picked it up.
I'm on a 24 month contract with o2 so I called into the local o2 shop and explained what happened and that I'm presently on a course of chemotherapy and need my phone to pick up emails.
Was told (repeatedly) that the fault was Samsung's not o2 and I may be charged for repairs
I was embarrassed for the girl when she handed me the 1990s courtesy phone without Internet and the screen is so tiny I cannot read it.
I've been told it will take 10 working days until I get my phone returned and I don't see why I'm paying for an Internet service that I'm not receiving.
I've been with o2 nearly 20 years and I am disgusted at how this was handled. I don't think I will renew the contract.
And yes the blister on my thumb is still very painful!
