General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

What phone should I get?

Hi guys, I currently use an iPhone 6 and I'm eager to leave the world of Apple behind (its been a fair few years!) and enter the world of Android. All of the comments here on the community, as well as from my friends have convinced me that its a bett...

Upgrading !

Beware ! O2 will unlawfully debit money from your account when you are in the process of upgrading online before your upgrade order is complete. The transaction will show with your bank account however they will deny any knowledge of it. I was inform...

Resolved! Not getting email notifications?

Hi guys,Ok so for the last couple of weeks at least maybe longer I'm not getting any notifications of @mention? Is it a known bug atm or am I alone?I've triple checked settings and reset them just to make sure, I'll mention myself now and see if it's...

Resolved! End of 24m contract - will handset cost be deducted from future bills?

Hi,I'm within a month from the end of my 24 month contract - my bill includes airtime + handset cost at the moment. I'm quite happy to stay with O2 without any upgrade at the moment - will future bills be deducted for handset cost (as it is going to ...

Community hoodies/t-shirts design

Hi guys, How is it going? I'm going to need your help for a project... We were thinking on producing some more community hoodies or t-shirts to show off that we are proud to be part of the O2 Community and to say a little thanks to everyone who makes...

Resolved! Leave o2

my contract ends on 4th March 2016 and I am thinking of leaving for another network i know I have to give notice but will I still be charged if I give notice now

Resolved! Android User - Please Read

If you’ve got an Android, you need to keep ‘em peeled, because there’s a text doing the rounds that could wipe your phone, and cause all manner of problems.The text has a link to an APK (Android Application Package) which, if you install it, gives na...

Resolved! Calls to 0800 numbers now free on mobile phones and landlines

Freephone numbers starting with 0800 or 0808 are now free to call from mobile phones as well as landlines.The move is part of an overhaul of phone numbers and charges planned for many months by regulator Ofcom which has now come into force. It said t...

Resolved! Contacts 'lost' from Sim card - were they there in the first place?

The upper keypad on my husband's old Samsung E250 stopped working and his contacts could not be accessed by any route to 'manually copy'. I put his sim card in my phone - Nokia E5 - to copy and save his contacts. My phone asked if it should copy the ...

WARNING! o2 Default credit error stopping our mortgage!

O2 have placed a 'Default' mark on my now wife's credit history without us knowing anything about it. We have agreed to buy a new build home under the governments NewBuild scheme and have paid our initial deposit, however, when proceeding with the mo...