General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Loyalty

Been 02 customer 24 months to upgrade and stay more expensive than to go to car phone warehouse and get same deal as a new 02 contract on iphone 6s when is loyalty of staying rewarded.

Resolved! Holiday

Do i have to inform o2 when going on holiday

Resolved! Are O2 losing customers? Contract renewal expensive! (£460 increase)

Hi I've been on contracts with O2 for about 10 years now. I'm due for renewal this month and decided to give O2 a ring (as I do every 2 years). My current phone contract was 2 years (May 14 to May 16) £33.70 per month for Unl Mins, Unl Texts, 5GB Dat...

11 days and counting - for unlock

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be ...

Resolved! How to delete 02 community account

issue now sorted

Resolved! O2 or Aerial - who am I with? and why has my phone stopped working when I tried to ask O2 online?

My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. Are they a bonafide company? Today they (Aerial) s...

Resolved! O2 Abroad Receiving calls ?

As the new Roaming charges are coming in tomorrow, it dosent say whether we will still be charged for receiveing calls whilst abroad , it says receiving a call wont trigger the £1.99 daily charge, any one know if there will be a charge

Telefonica and Huawei Team Up

In Spainhttp://www.zdnet.com/article/huawei-and-telefonica-constructing-100g-network-in-spain/

Scam calls

Having been scammed on my mobile a couple of times for a few quid im extra carefull now , but it seems there are poeple out there that can take money from your O2 account without you even touching the screen and exceping a con by mistake.Once you are...

6.0 marshmallow rolling out for Z2,Z3,Z3c

Rollout has started for regional customisations of the handsets.No European versions as of yet and no update for the tablet variants.Depending on how far o2 are with the update ( @Chris_K will know) these models should/could be updating soon