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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 57773 Views
  • 232 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 41916 Views
  • 45 replies
  • 6 kudos

Resolved! Return of faulty items

Hi there has anyone out there had problems returning what appears to be a faulty lumia 550 that wont charge properly and the joke of a customer complaints service where your passed around in circles with them all telling you the same thing but how yo...

Anonymous by • Not applicable
  • 5203 Views
  • 14 replies
  • 0 kudos

Resolved! An attempt at understanding the Refresh Programme and the O2 Recycle program.

Ok, so as most people know, with refresh the contract is spread over 24months and in order to upgrade the phone, you need to pay off the device plan. However I recently was asked by a friend who is with another network, whether recyling the phone (be...

Anonymous by • Not applicable
  • 4902 Views
  • 11 replies
  • 0 kudos

Website bugs or errors

Hi guys, Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeti...

Anonymous by • Not applicable
  • 26788 Views
  • 182 replies
  • 1 kudos

Unread Posts

I have to ask this and wonder if there is a way round it...There are a few threads on here at the moment that I have limited interest in. So I do two things..1) Mark all posts as read2) Unsubscribe from TopicAll appears fine for a while. I can then r...

Cleoriff by • Level 94: Supreme
  • 6069 Views
  • 36 replies
  • 0 kudos

Signal Boxes

So my mate out in the sticks struggle to get any signal with any of the networks, but O2 was the best, I use that term in jest. He was always dropping calls etc so went looking for a signal box, as the tugo app didn't work in pay and go, is he would ...

Curr946 by • Level 26: Upbeat
  • 10562 Views
  • 46 replies
  • 0 kudos

Refresh orders of iPhone 7plus

I have tried to phone o2 for 2 days without getting through. Yesterday I got through to chat. I am on the refresh contract which means that on the 25th I can upgrade for free. Well... As you can't speak to anyone the chat person told me I have to go ...

jtuk by • Level 3: Thinker
  • 5546 Views
  • 9 replies
  • 0 kudos

Resolved! Package Installer Stopped

Can anyone help me, please.All of a sudden I am having problems with games I download from the Google Play Store. The games download fine. I play them once maybe twice. Then the next time I try to play I get a message *Unfortunately the Package Insta...

Glory1 by • Level 43: Bright Spark
  • 9334 Views
  • 4 replies
  • 0 kudos

o2 Customer Service

I have a question concerning CS which I would be grateful if anyone could answer. When I contact CS an automated system asks me questions : what am I ringing about, my account password, is the query regarding the phone I am ringing on. Fine no proble...

Glory1 by • Level 43: Bright Spark
  • 4060 Views
  • 8 replies
  • 0 kudos
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