General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! o2 Open discounts

Hi all,Having a nightmare time trying to sort my o2 open discount and I now need a company code for Capita any help?

Resolved! Useless web chat

Just been on a web chat with Bhonde - just needed a PUK code as I'm leaving o2 for BT as BT have competetive iphone 7 contracts.After being told Bhonde could help me today and after answering several security questions I was then transferred to anoth...

Resolved! Top up mistake

I toped up today and i accidently entered the wrong ammount... what can i do ?

your staff incompetence 02

In june i got new contract,i was in credit,5 months down the line and STILL the idiots are taking money out of my bank account after numourous phone calls and internet interaction,even the complaints department have phoned me and offered me £20 ( yes...

Resolved! how do i block all premium rate numbers

I would like to block all premium rate numbers and texts from my phone please

Freeview on 700mhz to be cleared for 4g

https://ukfree.tv/article/1107052530/Ofcom_announces_700_MHz_clearance_schedule_201720_ Lots of info on retune dates etc. But 700mhz will yet again have a better inbuilding penetration and better long range reach meaning the need for fewer masts. Jus...

Resolved! Changing number

Can anyone advise me how I can get a new number ?

Age verification problem

Hi Have been a customer of O2 for over 3 years. But all of a sudden they have asked me for age verification to download a game, and have the gall to ask for money for this, as I have never encountered this before is O2 in financial trouble and just w...

Bereavement

As there is no way to contact O2 without having to phone them (and I'm not doing that again in a hurry!), I am using this to suggest an improvement that is much needed.Simply they need a dedicated number that all O2 users can easily access without ha...

Am I Popular with o2 or What!

Ok folks I've just spent a lovely 20 minutes chatting to a CS advisor (and I'm not being sarcastic!) as a result of a text sent to me.The text informed me that I was due for an upgrade (I do know this) and to arrange a call from o2 to discuss.Now I'v...