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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Resolved! O2 complaint regarding family bolt on

I have a iPhone 5s on refresh contract, which when I took this contract out I opted in for the family bolt on. September 2015, I no longer needed the bolt on so contacted o2 atleast 2-3 days before my monthly bill for October was due to have the bolt...

Anonymous by Not applicable
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  • 5 replies
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Resolved! Sim Upgrade

I have been with O2 for a number of years and have enjoyed the service, help and support they have given. Over-all I cannot fault the customer service as this has been excelllent, although there is a BUT I've always stayed loyal to O2 and have contin...

Anonymous by Not applicable
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Resolved! How to finish the contract ?

HelloI've moved to another country and no longer use my mobile phone. I've got 2 years contract ang still on going. How do i finish the contract? Could you guide me through this matter,please? I am now outside Britain. Regards, Pattama

Anonymous by Not applicable
  • 2470 Views
  • 3 replies
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No 3G or 4G in Oxford City Centre for the past year

Hi everyone I moved to Oxford in August 2014 for university from Newcastle (where signal has never ever been a problem - always good 4G). However, since moving there my signal and data speeds have been terrible. Strangely, the city centre is the wors...

Anonymous by Not applicable
  • 5310 Views
  • 21 replies
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Resolved! Data Usuage

How can I prevent my son going adding a data bolt on to his account when notified he's running out of data. The account is paid by me but I can't seem to prevent him adding to his package.

Anonymous by Not applicable
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Resolved! Nuisance calls on my PAYG mobile

Multiple calls from 01612776602- apparently a company making sales calls on behalf of O2 (Intellim) I have told them I am not interested but they continue calling. My phone cannot block unwanted numbers, and I would have 30 mins wait to speak to Cust...

Anonymous by Not applicable
  • 2362 Views
  • 5 replies
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premium information received?

I have just received notification of my next bill and instead of the normal 25-30 pounds it is for £69 which includes 9 premium information calls at £3.75 each totalling £33.75. I am a pensioner and have my mobile for security what the he'll is this ...

Anonymous by Not applicable
  • 2212 Views
  • 9 replies
  • 0 kudos