Re: Samsung S22 Ultra out of stock

DanDanDan · ‎25-02-2022

when I pre-ordered this phone there was no mention of stock issues, and I was set to have it delivered today (launch day). After speaking to customer service it turns out there is no stock at their warehouse and I have to wait an indefinite amount of time for my new phone. This is appalling. If you advertise launch day delivery then you should honor that.

MI5 · ‎25-02-2022

I hear Samsung have not delivered on their promises @DanDanDan

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madasaf1sh · ‎25-02-2022

@DanDanDan

I was on a call with our Samsung Enterprise AM, this morning about Knox and Tablets, and when I asked before others joined the call how todays launch went with the S22's his reponse was "dont ask"

o2 can only deliver what is delivered to them, and this is done in a) Enterprise Customers Pre-Orders, b) everyone else.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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gmarkj · ‎25-02-2022

@madasaf1sh wrote:

I was on a call with our Samsung Enterprise AM, this morning about Knox and Tablets, and when I asked before others joined the call how todays launch went with the S22's his reponse was "dont ask"

It's never a good sign when you get that kind of response!!

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Cleoriff · ‎25-02-2022

What a surprise.....NOT!!

Veritas Numquam Perit

Paisley3121 · ‎25-02-2022

The stock levels may be outside of o2's control, but the customer service isn't. The sensible thing to do would be to update and inform customers there has been a delay, not rely on people calling up customer services and writing on message boards. My frustration is more with the complete late of communication or accurate information than it is with the lateness of the phone. In fact I was told earlier "there's a chance it may arrive today" but it hasn't been despatched! Meanwhile my housemate received hers from Vodafone that she ordered 2 days later than I ordered mine from o2.

madasaf1sh · ‎25-02-2022

Vodafone probably didn't have as many pre-orders as o2.

I agree about the comms point of view, it is woeful, and at the end of the day we are all customers so we can only guess and surmise

Just to add this isnt unique to o2, BT/EE / Vodafone are in the same boat when looking at their forums, from a stock and comms POV

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Jjesso · ‎01-03-2022

I pre order on 22nd and got mine.

Ben23 · ‎11-03-2022

Have you received the device now? How long did it take if so?

hellzking · ‎16-03-2022

I ordered mine on March 10th, have been told to expected a 4 week timeframe for delivery but I am not too sure given the sort of comments on here even prior to launch, when stock levels should be higher.

Anyone here still waiting for delivery?