Ripped off customer - Page 2

Anonymous · ‎22-04-2013

I took out a 24 month contract in October 2011. The handset I chose was a Samsung Galaxy Ace. This has to be the biggest mistake l have ever made. The handset will not hold its charge any longer than an hour. Thus making it useless as I have to keep it plugged in to the mains in order to use it.
At the end ofnmyntether I called O2 tonight to see what could be done. These we're the options I was given after being asked why I had not insured the phone.
1. Pay £91.00 to upgrade my handset early.
2. Go and buy a new battery at my own expense.

Needless to say I was not impressed with this and it is now my intention to contact my local Trading Standard office as well as my solicitor to see what legal remedies are open to me.

I am of the opinion that if I were to not pay my monthy charge then I would be in breach of contract. Therefore if the provider of my service supplies me with a handset that does not last the contract period of 24 months and they refuse to supply me with a servicable handset that I can use the service that I am paying for then they to would be in breach of contract.

Let us see what happens.

Anonymous · ‎22-04-2013

Very true but then that is an Iphone

MI5 · ‎22-04-2013

The poor humble battery gets wrongly blamed for lots of phone issues... They do fail, but not all that often. Usually they fail due to over charging and if you place them on a flat surface they will spin round easily as the case bulges out ever so slightly. Only possible to test this on phones with removable batteries though

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-04-2013

@MI5 wrote:
The poor humble battery gets wrongly blamed for lots of phone issues... They do fail, but not all that often. Usually they fail due to over charging and if you place them on a flat surface they will spin round easily as the case bulges out ever so slightly. Only possible to test this on phones with removable batteries though

You got me there

Anonymous · ‎22-04-2013

ever wondered how long a duracell battery powered phone would last

Anonymous · ‎22-04-2013

As long as you could bunny for

Anonymous · ‎22-04-2013

@Anonymous wrote:
As long as you could bunny for

be plenty of broken phones & complaints then

perksie · ‎22-04-2013

@Anonymous wrote:
ever wondered how long a duracell battery powered phone would last

In a call a couple of hours, I used to have one.

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Anonymous · ‎22-04-2013

@perksie wrote:
@Anonymous wrote:
ever wondered how long a duracell battery powered phone would last
In a call a couple of hours, I used to have one.

what phone was it

perksie · ‎22-04-2013

A Motorola Personal, it had no screen and came with a rechargeable power pack and I bought a battery pack which I think took 4 or 6 AA batteries, I got it in 1993.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎22-04-2013

@Anonymous wrote:
ever wondered how long a duracell battery powered phone would last

About 15 years http://www.gizmag.com/spareone-aa-battery-phone/21134/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.