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Praise where its due

madasaf1sh
Level 61: Brainiac
  • 4383 Posts
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Registered:

There is so much negativity around calling o2 customer services, that I though I would share my experience 

 

I needed to call Customer Services earlier today, to request a proof of purchase for my Galaxy Fold, thats interior screen has developed a fault and Samsung are collecting tomorrow:

 

I rang Customer Services at 10.41 spoke to an agent in literally 4 rings, and the whole call took 3 minutes 21 Seconds, 

 

Literally less than 30minutes later my Proof of Purchase dropped in my inbox. 


It has taken me longer to print the letter than the whole interaction. 

 

So well done o2 and excellent interaction... Hope the poor agent I spoke to gets rid of the cold she had slight_smile

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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TallTrees
Level 43: Bright Spark
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Registered:

That is so good of you @madasaf1sh 

to publish your excellent experience with o2 customer services.  I'm quite certain they deserve praise too. 👏 



HAPPINESS IS BEE SHAPED

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Martin-O2
Community Manager
Community Manager
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Registered:

Thanks for sharing your experience @madasaf1sh! It's always nice to hear about he positive side of things. 🙂😎 

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