Porting / number issues

[Noodles23]

To start with Hi, I am at my witts end. I transfered over from Tesco mobile who are having migration issues and we're unable to give me my number ove had for 15 yrs!! Long story short. I've moved over to O2 with the hope history wouldn't repeat. So far this has not been the case. I was told my number would port 28th, the 29th, then 3rd Jan now today, guess what...still no number, I am 🤏 close to cancelling my contract whilst I'm in the cooling off period!

[madasaf1sh]

@Noodles23 

It sounds like Tesco are struggling to move your number.. 

Let me tag @O2KyleW  and @O2Emma  

As they will hopefully be able to assist you further,

[Noodles23]

Thank you @madasaf1sh

[O2Emma]

Hi @madasaf1sh I will pick this up thanks.

[O2Emma]

Hi @Noodles23 I will send you a private message to look into this for you .

[Breanna]

Hi @Noodles23 did your number get ported over okay?

[Noodles23]

Not yet 😔

[Noodles23]

@Breanna not yet

[Elainye]

Same issue here with porting number, although mine is from o2 to a newer o2 sim. Super frustrating!

[Breanna]

Hi @O2Sarah- can you take a look at this for @Elainye?