Re: Porting / number issues

Noodles23 · ‎04-01-2023

To start with Hi, I am at my witts end. I transfered over from Tesco mobile who are having migration issues and we're unable to give me my number ove had for 15 yrs!! Long story short. I've moved over to O2 with the hope history wouldn't repeat. So far this has not been the case. I was told my number would port 28th, the 29th, then 3rd Jan now today, guess what...still no number, I am 🤏 close to cancelling my contract whilst I'm in the cooling off period!

madasaf1sh · ‎04-01-2023

@Noodles23

It sounds like Tesco are struggling to move your number..

Let me tag @O2KyleW and @O2Emma

As they will hopefully be able to assist you further,

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Noodles23 · ‎04-01-2023

Thank you @madasaf1sh

O2Emma · ‎04-01-2023

Hi @madasaf1sh I will pick this up thanks.

O2Emma · ‎04-01-2023

Hi @Noodles23 I will send you a private message to look into this for you .

Breanna · ‎05-01-2023

Hi @Noodles23 did your number get ported over okay?

Noodles23 · ‎05-01-2023

Not yet 😔

Noodles23 · ‎05-01-2023

@Breanna not yet

Elainye · ‎05-01-2023

Same issue here with porting number, although mine is from o2 to a newer o2 sim. Super frustrating!

Apple iPhone 13 Pro, Apple Watch Series 8

Breanna · ‎06-01-2023

Hi @O2Sarah- can you take a look at this for @Elainye?