Payment being demanded for an account that was terminated

[Hadenough66]

I have spent nearly 10 hours (mainly on hold and being cut off) and been to store with no avail. 

I have had a threatening letter demanding payment for a SIM contract that was terminated. No one will speak to me as o2 had some email address I know nothing about, the SIM and number have never been used and the number has been blocked. I can’t even pay if I wanted too. 

is all I can do is wait for a debt collection letter? 

[pgn]

@Hadenough66 - 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call if needed Guide: A Guide to Skype 

[ra5]

I wouldnt bother with the payment line i spent over 5 hours on the phone yesterday to them and i still havent been able to reach anyone 

[pgn]

Try calling at the start of the day, close to 8am - queues are shorter then usually, @ra5 

[Hadenough66]

Thank you. I tried last night after 6 and again for 5 hours since 8 but to no avail sadly 

[zipppydj]

That's the exact reason, I've insisted that they send me a final bill even though I don't owe them anything.