Solved: Out of contract still being billed

Anonymous · ‎11-01-2015

Can i get my money back? Upgraded phone but still being bilet for old phone after centrach ended. Pressured theyd stop talking the money. Wasnt told to cancel direct debit!

jonsie · ‎12-01-2015

It's definitely one for customer service to sort out.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎11-01-2015

Can you please provide more details? Were you with o2 and upgraded with o2?

Anonymous · ‎11-01-2015

If you were with o2 and you upgraded directly with o2 then you should only be billed for the new contractual arrangements.

I suspect though that you may have upgraded via a 3rd party? ??

MI5 · ‎11-01-2015

Without a better explanation we are unable to advise, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-01-2015

Hi LC67

Please contact O2 Customer Services. 202 for Contract.

http://www.o2.co.uk/contactus asap to clarify what's happened.

Anonymous · ‎11-01-2015

@Anonymous Please do come back with more info. How have you upgraded and who with / from.

Cleoriff · ‎11-01-2015

Got a feeling that @Anonymous is another customer who thinks this is O2 accounts. Sadly now the communication has been sent they may not return to the thread.:smileysad:

Veritas Numquam Perit

Anonymous · ‎11-01-2015

Well the OP has been tagged by both you and I @Cleoriff so they should get an email to tell them to log back in.

If they don't nor much else we can do sadly.

Anonymous · ‎11-01-2015

Unable to speak to o2 tonight. Just wanted advice on what my rights are , if any. Wishing id checked my accounts sooner!

Anonymous · ‎11-01-2015

@Anonymous you need to explain more about how your situation has come about before we can advise you.