Out of contract still being billed

[Anonymous]

Can i get my money back? Upgraded phone but still being bilet for old phone after centrach ended. Pressured theyd stop talking the money. Wasnt told to cancel direct debit!

[Anonymous]

Can you please provide more details? Were you with o2 and upgraded with o2?

[Anonymous]

If you were with o2 and you upgraded directly with o2 then you should only be billed for the new contractual arrangements.

I suspect though that you may have upgraded via a 3rd party? ??

[MI5]

Without a better explanation we are unable to advise, sorry.

[Anonymous]

Hi LC67

Please contact O2 Customer Services. 202 for Contract.

http://www.o2.co.uk/contactus asap to clarify what's happened.

[Anonymous]

@Anonymous Please do come back with more info. How have you upgraded and who with / from.

[Cleoriff]

Got a feeling that @Anonymous is another customer who thinks this is O2 accounts. Sadly now the communication has been sent they may not return to the thread.:smileysad:

[Anonymous]

Well the OP has been tagged by both you and I @Cleoriff so they should get an email to tell them to log back in.

If they don't nor much else we can do sadly.

[Anonymous]

Unable to speak to o2 tonight. Just wanted advice on what my rights are , if any. Wishing id checked my accounts sooner!

[Anonymous]

@Anonymous you need to explain more about how your situation has come about before we can advise you.