Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
02 aerial rang. Said they will make my monthly bill cheaper n give me an extra 1g on my data. £17. My phone bill came today n it was same as i always pay £24.44. Went 02 shop they couldnt help they put me through to 02 aerial. After 40min of waitin i...
http://www.sonymobile.co.jp/company/press/entry/2015/0420_1_xperia_z4.htmlThere, it's real, no "leak" no whispers. The Xperia Z4 exists, and is launched.Spec:See Xperia Z3 and replace snapdragon 802 with 810.And er, that's about it.Japan only for now...
Does anyone have any idea on what basis you are billed for MMS?I have incurred additional charges for some messages and it appears it is because they contain emoticons. Some have one, some several, whilst others have emoticons and have not attracted ...
No customer loyality for long standing customers. I have seen a deal out there which clearly shows 02 has the deal open to the public. I went on 02 chat and wanted to upgrade and was informed I am not open to that deal or I had the wrong information....
Why is O2 incapable of progressing a more complex query? I have on several occasions tried to sort out a problem created by O2 since my daughter started paying for her own phone. When this happened a good while back O2 accepted her billing informatio...
Hi guys, Some of you may recall that I mentioned a Knowledge Base late last year. A Knowledge Base (KB) is a structured and organised place where we can move some of the great guides, content and advice that you give to form a nicely presented set of...
trying to claim my free fitbit. After I type in my IMEI (it says im eligible) and select a size, I enter my shipping details and after clicking 'confirm my order' it comes up with a 'post code is invalid' message!I have tried typing it differently (s...
Just seen this... http://www.three.ie/three-and-o2/ A sign of things to come in the UK? Hopefully we'll see improvements in coverage by sharing masts? Also would love to see the "Feel at Home" roaming available to us o2 customers!
I cant believe I have just had to wait on the phone for over 12 minutes to talk to a consultant on whether i remained with O2 for my monthly contract!! I have been a customer for a few years now and have had several contracts with O2. My contract end...
Hi all, o2 have been doing some work on the local masts recently in and around Glossop. I think it's part of their network refresh programme as they've around 3 times already since the 9th and are back again on the 20th for more maintenence. Anyway b...
