General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Redhill Store -

I just wanted to let you know how helpful, and pleasant the staff at your Redhill Store are. I had to visit the store with an issue I had been unable to solve on-line. The Guru was unable to help the first time I went to the store as the computer was...

Resolved! iPhone 6 - £90 more that the UK Retail Price - Why??

Has anyone noticed that O2 are charging £90 more than the Apple retail price for the iphone 6? I called O2 to upgrade both my phones and they said, no discounts "its a business decision". Sounds a stupid business decision to me as I just bought two f...

Resolved! NO SERVICE BT66

Had bad to no service in the Craigavon area for over a week now, paying for bad service when will this be fixed? Cant get through to 02 by landline, lines always busy, your turning into a right joke 02!!

Resolved! blocked number

I had a call from a blocked number is there any way i can find out who it's from?

Resolved! Texting

Hi guysNot sure if this message appeared anywhere in the forum. I couldn't see it so decided to post again.We frequently have long stays in St Vincent and the Grenadines and always experience a problem in that we cannot send texts to the UK although ...

Resolved! bill

My phone is cut off ( my fault!) but being house bound and only having my mobile, it is impossible to pay my bill. I've tried everything!!!! Why is it that you can't ring 02 to pay them?? Hoping they will call me!!??

Resolved! Delivery.

Recently ordered a new phone, this was a Saturday. When I ordered it I was told 48 hour delivery. When I hadn't received it on the Thursday I contacted O2 through the live chat. The phone, they told me, had been sent by Royal Mail, not UK Mail. The o...

"All The Data You Need in Europe” - Yeah Right! (O2Travel)

OK, I am new to O2 and I have been pretty happy, that is until now. As I travel abroad a lot, O2 Travel was one of the main reasons for me going with O2. What a mistake that now seems to be. I fully understand the need to throttle bandwidth, but the ...

3 day delivery scam!

As you all probably know by the numerous other threads the 3 day delivery is a joke! Before i ordered my Note 4 i asked would it be here within 3 days and i was told yes it would so i went ahead and ordered it. I got a text later that evening saying ...

Resolved! "Sorry we are experiencing high service demand in this area" since October 2013

I recently took out a contract with O2 and despite a full strength signal HSDPA (i am very close to a mast) can only occaisionally manage to get my mobile data to work. I chatted to a really helpful customer servie guy who said that this status has b...