General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Information Please

What criteria does a customer have to satisfy to become a "Platinum Customer"? What are the benefits of being a precious metal Customer? Why does a search for Platinum Customer result in just one hit - a list of Customer Service contact numbers? Gerr...

Resolved! Account change

Hi, I am trying to access my current O2 account which is registered at my current email address, however every time I try to log in, it brings up an old pay as you go account. How to change it to the account for my current contract which is a differe...

Forum layout : has it changed on mobile.

Hi allI've noticed in my iPhone that the forum page now seems to encroach into the search banner at the top in mobile view.Full view seems to be ok.Anyone else on iPhone or other makes of phone have this ?

Resolved! Changed bank details near direct debit date

Hi, I recently changed banks a week before direct debit due to of come out, my new bank gave O2 my new bank details and set up the direct debit. I checked with the O2 app and it said zero balance a few days it was due to be taken as it was due on the...

Resolved! Unlocking my lumia

HiHow can I unlock my lumia 620 phone, so I can use it abroad on the holidays with a different sim card to avoid crazy bills ? I'm using O2 PAYG

Resolved! help required from Irish bank account

hi im so angry and fustrated with o2 customer support. this problem has being going on for over a month. I have paid an outstanding disconnedted bill which i didnt even realise i had one, only when i did credit check on myself i found out. Paid the b...

Resolved! payment online

why cant i pay online? every time i click the link i get a box saying phone O2. ive got better thiongs to do than sit around for 30 minutes waiting for someone to pick up the phone.

Has anyone else noticed a drop in phone signal since joining 4g

I have a HTC One from o2 and have no problems with it until recently.. On the day o2 made available 4g I signed up and almost immediately I noticed that the signal of my phone. Now on average I only receive between 1 and 2 bars where before I would g...

Resolved! HTC One locked, I know email but forget password, can I take it to an 02 shop

Hi,So, I've locked myself out of my HTC one. I know the email address associated with it (gmail) but my main account is yahoo. Therefore I can remember the password. I've reset the gmail password but the phone is not connected to the internet so it d...

Resolved! Account Disabled

I tried loggin in a few times on my buisness account, i thought i was putting in the right password but i checked my emails and realised i was using the wrong password.. now it says my account is disabled, any help on how i can enable it again asap?

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