General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why does Chat no work

I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or "...

Resolved! 3 and 4g upgrade

When is the 3 /4G role out due to be complated Dec 15 or Dec 17 or longer Gaving thier current rate it will take 20 years Was sold a s5 in June after being told by the sales persion 4g was due in Telford in september still no sign I now know why o2 w...

Very annoyed customer

To whom it may concern I have two phone contracts with you currently and on the 17th November I ordered a third phone as a Christmas Gift, I ordered a Iphone 5C 16gb in White, the order was accepted with delivery for next day. Due to not wanting the ...

Resolved! Sim swap

I have had my phone stollen was given a new sim from O2 I've barred my phone and old sim and online it's asking for a pin that's sent to my phone. Which I don't have ? I was told the pin would be 0000 if not and it hasn't worked .

MyO2 - viewing bills online

Hi,When i log into the O2 site and try to view my bill it keeps taking me back to the dashboard screen. When i look in the help section on how to do this it seems that I am missing menu items. All I have on the left hand side under My O2 is personal ...

Resolved! Closing Account?

I have been happy with my O2 service but am leaving the country and need to close my account. How do I do this online?

Anyone else fed up with poor phone reception

Hi all is anyone else out there fed up with the terrible phone reception they get with O2?I am compelled to write this out of frustration with the poor signal I get in the Fetcham Surrey area. On looking on Twitter and talking to many others they all...

Resolved! pay monthly contract

Oh I am so fed up with 02 at moment got a text saying my bill is overdue £135 thing is they never take the bill on on date they say ,they have set me up with wrong contract told them time & time again im still getting overpriced bill iasked for itemi...

City Link - In Administration

I dont know whether o2 use City Link or not (I don't think so) but the accountants Ernst & Young have chosen today CHRISTMAS DAY to break the news to over 2700 employees that City Link have gone into Administration.Surely that could have waited till ...

Five days of no network coverage and been given the run-around.

OK. Set the scene. For nearly two years, uninterrupted network coverage at home with O2. last week, only O2 SOS, no calls, no text. WiFi still fine at home. Blackberry Z10. Coverage fine once half a klik away from home. The geography has not changed,...