General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Buying should not be this difficult

3 months ago after a fall out with local o2 shop I switched providers to three - worst mistake I could have made with service down for 7 weeks. Decided really my problem was with o2 shop and not o2 themselves and decided to come back so for speed I b...

Resolved! cancel my contract phone

i would like to check when is the last payment for my contract and the service will be terminated

Resolved! Private Messages

Is it mandatory in the O2 Community to have the PM function turned on? The "Guidelines" are silent on the matter.

O2 not interested

I'm hacked off with O2 The reception in both the places I currently spend any time is terrible. It's difficult to even hold a conversation. Do O2 care? No - the website doesn't even have a webform to email them to tell them. Just a forum to rant at. ...

O2 Customer Service Well done!

We hear so many complaints about O2 CS. For balance I thought I would post my own experience of today.My two year contract is now finished. I changed my handset to a Note 3 in November still using old 3G sim and remaining on existing tariff.Today I n...

Resolved! data usage

I had always had iphones and always been with t-mobile/ee or whatever they're calling themselves these days. I switched to a samsung galaxy and o2 in May and i have 5gb of data a month as thats what i had with t-mob and they advised me that i only ev...

trouble getting the right information

I am loosing the will to live with the horrendous service i have received recently. I get the impression o2 are constantly lying to me and fobbing me off. They failed to action something on my account so i went onto the online chat and have just spen...

Resolved! REPEATED MESSAGES

WHY AM I RECEIVING MESSAGES UP TO NINE TIMES AND 12 HOURS AFTER THEY HAVE BEEN SENT. WHY DOES MY PHONE KEEP SEMNDING THE SAME MESSAGE OVER AND OVER AGAIN!!

Resolved! No O2 signal for more than 2 weeks

Had no signal in Tarbert, Loch Fyne for more than 2 weeks. Vodafone and EE are fine - only O2 is useless. Online chats for more than an hour are fruitless - I'm losing a lot of business because of this. Any suggestions as to how to get O2 to show eve...

Why O2 are useless

1. After 7/8 years of service no customer loyalty. NO BENEFITS2. Offer worst contracts than competitors.3. O2 community comments are "permanent" because "thats how it is"4. Will not change my email address because I am no longer in a contract with th...