General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Nokia Lumia 1020 My Review

First of all, a big THANK YOU to @Toby and O2 for letting me test and review the Nokia Lumia 1020. Just to warn you all, I am not very good with writing reviews, but here goes! I have never used a Windows phone before and must admit it took me a whil...

Resolved! outrageous o2 bill

Hi, I have a plan which cost 12gbp/month. But but the last 2 bills have been well other 150gbp.I went over the limit in terms of call, but any other plan would have been much less costly, o2 is asking a lot of money there and and dont feel this high ...

default in O2 web site

I tried to access my international favourites on Safari in my macbook pro I couldn’t as after receiving the 4 digit number on my phone it goes to apages which says moved here. Once you click on here it goes back to the same page as it asks for the 4 ...

Hours waiting the phone/live chat trying to speak to someone!

I bought a new sim only contract and want to transfer my phone number from the old contract to the new sim card, but I can't get through to anyone on the phone or live chat. I only have time after 7:30pm and the phone line closes at 9pm. I spent hour...

Resolved! 02 signal strength

The coverage report for signal strength for phone and text says it is good for reception indoor and out. No sp, and never has been. Don't believe it, test it. Where we are in CM15 it is virtually useless - and thats having tried several phone. Comple...

Resolved! 4G coverage in Hampton, Middx TW12 1NG area

There is no 4G coverage in the above area which is part of greater London!! Can anyone from O2 explain why Im paying for a 4G service and not getting even 3G???????????

Resolved! Hook-up sites that aren't blocked

Hi, recently become aware that 02's adult content block still allows minors to access hook up sites such as:I know 02 remove websites that aren't inappropriate, but given that these sites appear to allow people to post graphic pictures and videos of ...

Live chat

The live chat option is supposed to be available between 7 and 11pm. However I have been trying to use it since 8.30 pm and it is not available. Have used it before and found it really helpful. Any ideas.

Resolved! Time taken to receive Amazon referral vouchers

Hello, I joined O2 on a 12 month pay monthly contract June 2014. I joined via a referral where I should receive £40 in Amazon vouchers and the person who referrs me gets the same. I received a email on 13th August to say my account had been validated...

Signing in: Are you ever having trouble?

Hi guys, I need to do a bit of investigating. I've heard from a few members that they have experienced issues with signing into the community. The issue is that you enter your login credentials, but are then re-directed back to the sign-in page again...