General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

02UK TEXT SCAM - Beware

Ive just been charged £18.32 (ex vat) for clicking on to a link from a text message I received from 02UK, I don't usually click on these links but it actually used my name in the greeting and not the usual "dear O2 customer" that most scams useAfter ...

Resolved! What does this mean in real language?

On this O2 page it says "Sign in to My O2 in December and you'll be entered into a prize draw to win £5000 worth of tech." What does that actually mean? What is "tech"? Does nobody in O2 ever check what is being written and published on their website...

If you want a Samsung Galaxy Alpha....

Better get it quick, as it's being discontinued.http://www.theverge.com/2014/12/29/7459743/samsung-galaxy-alpha-discontinuation-report

Great Present for iPhone 6 Users

For anybody who is hugely irritated by the position of the power button, or by the way the mute button sticks out, then this may go some way to helping out. I was given the Apple leather case for Xmas and I must say it works for me. No more turning o...

Why does Chat no work

I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or "...

Resolved! 3 and 4g upgrade

When is the 3 /4G role out due to be complated Dec 15 or Dec 17 or longer Gaving thier current rate it will take 20 years Was sold a s5 in June after being told by the sales persion 4g was due in Telford in september still no sign I now know why o2 w...

Very annoyed customer

To whom it may concern I have two phone contracts with you currently and on the 17th November I ordered a third phone as a Christmas Gift, I ordered a Iphone 5C 16gb in White, the order was accepted with delivery for next day. Due to not wanting the ...

Resolved! Sim swap

I have had my phone stollen was given a new sim from O2 I've barred my phone and old sim and online it's asking for a pin that's sent to my phone. Which I don't have ? I was told the pin would be 0000 if not and it hasn't worked .

MyO2 - viewing bills online

Hi,When i log into the O2 site and try to view my bill it keeps taking me back to the dashboard screen. When i look in the help section on how to do this it seems that I am missing menu items. All I have on the left hand side under My O2 is personal ...

Resolved! Closing Account?

I have been happy with my O2 service but am leaving the country and need to close my account. How do I do this online?