General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! 4G in my area

Hey guys was just wondering if anyone can give me any news on 4G coming to my area in Fife, Scotland. I have been looking for any news for the last month or so but sadly came up with no results. Can anyone give me some sort of time frame?

Resolved! Wrong Email Address on Ticket Confirmation

Hi, I booked 2 tickets earlier today for Ed Sheeran but I put down the wrong email address by mistake.I put .com instead of co.ukIs there anyway this can be changed please? Cheers

ed

Im not sure if ive booked 4 or 8 ticketsIt didnt work but looking at my card 440 has goneHave i booked once or twice as no email and only one booking reference

Resolved! Priority Tickets Ed Sheeran

Hiya, I was wondering if any of you can help me! I have just ordered 4 Ed Sheeran tickets on O2 Priority which is my first experience with the site. Once it said Booking Complete, I clicked off the website however I still havent received a confirmati...

Resolved! iPad mini locked or unlocked?

Hello, I just have a question regarding recently purchased O2 iPad mini with retina display (iPad mini 2) on contract :Are they locked to O2 or unlocked?Thanks.

Nokia Lumia 1020 My Review

First of all, a big THANK YOU to @Toby and O2 for letting me test and review the Nokia Lumia 1020. Just to warn you all, I am not very good with writing reviews, but here goes! I have never used a Windows phone before and must admit it took me a whil...

Resolved! outrageous o2 bill

Hi, I have a plan which cost 12gbp/month. But but the last 2 bills have been well other 150gbp.I went over the limit in terms of call, but any other plan would have been much less costly, o2 is asking a lot of money there and and dont feel this high ...

default in O2 web site

I tried to access my international favourites on Safari in my macbook pro I couldn’t as after receiving the 4 digit number on my phone it goes to apages which says moved here. Once you click on here it goes back to the same page as it asks for the 4 ...

Hours waiting the phone/live chat trying to speak to someone!

I bought a new sim only contract and want to transfer my phone number from the old contract to the new sim card, but I can't get through to anyone on the phone or live chat. I only have time after 7:30pm and the phone line closes at 9pm. I spent hour...

Resolved! 02 signal strength

The coverage report for signal strength for phone and text says it is good for reception indoor and out. No sp, and never has been. Don't believe it, test it. Where we are in CM15 it is virtually useless - and thats having tried several phone. Comple...