Anyone have experience with the ombudsman? O2 have ignored my complaint, about their usage report , costing me a valid claim with my insurance company.
The insurance lot say they will reopen it if o2 confirm the usage but they have gone silent. I pointed out to them
in a detailed complaint, showing them that the evidence proves there must be a problem with it.
They have told me that there’s 3 phones linked with my o2 phone number and that they know the dates those phones were last and first used. They have no explanation why none of those devices were used (according to them) on dates that my phone bill from them recorded usage.
Ombudsman will now be sent the details of this shambles, I hope for a quick settlement now as been waiting a long time already. Any idea how long this process takes? Also is it worth writing a separate complaint about all the work I’m having to put in, time is money and I’ve spent hundreds of hours on this due to their poor customer service!
