Called in to local O2 shop yesterday, Wanted to buy a Samsung J3 2017 for £129.99.
As there were none in stock the assistants ordered a blue one for me as there were only 3 of these phoes due to come into store the next day. Today.
An appointment was made and texts from O2 to tell me my order was now in store for collection.
I called to store at my appointment time and went through the process of buying the phone, only to be told that the phone was now £179.99 and not the £129.99 when ordered. as O2 had increased the price overnight, Management said it was down to head office and they could not do anything with the price.
I have been a O2 customer for around 20 years and have wasted my time over 2 days, no one seems to care that the goal posts were moved.
What a terrible way to treat a customer
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