Called in to local O2 shop yesterday, Wanted to buy a Samsung J3 2017 for £129.99.
As there were none in stock the assistants ordered a blue one for me as there were only 3 of these phoes due to come into store the next day. Today.
An appointment was made and texts from O2 to tell me my order was now in store for collection.
I called to store at my appointment time and went through the process of buying the phone, only to be told that the phone was now £179.99 and not the £129.99 when ordered. as O2 had increased the price overnight, Management said it was down to head office and they could not do anything with the price.
I have been a O2 customer for around 20 years and have wasted my time over 2 days, no one seems to care that the goal posts were moved.
What a terrible way to treat a customer
Hi, Yes I have a customer til copy and numerous texts
Then make the complaint @Anonymous if you have evidence of the price you were initially offered. It doesn't matter that 'O2 increased the price overnight'. You were sold goods at the price showing at the time...
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