So i have sent the form on the app to unlock the form. It would seem like this should be a totally auomated process yet i'm getting told it takes 72 hours?
do O2 use carrier pigeons to send the request? or is a decision to make it slow to try and put people off from changing network? I can't think of any legit reason for a tech firm not to have an IT solution to this which is swift and automated.
Same reason it takes O2 10 days to give you a refund. They have timescales for everything. It's usually done faster than the three days. It isn't automated as such. Someone has to receive that form, check it and then send the request to Apple. From then its automated.
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