I am deeply disappointed with O2, I have been a loyal customer for 10 years and when I lost my job and couldn't afford to pay, I was cut off, even after being in contact and promising to pay at a later date, when I had the money and called up of my sisters phone, who kindly travelled 7 miles to help me, I was treated like **bleep** by an advisor who said I had to pay £101 and threatened me with bailiffs, and my credit rating, I had £70, so I couldn't afford it, but this wasn't good enough, when I asked to speak to a manager to sort something out, she said someone would call me back within 24hours.... How? When you have cut me off... she said it 3 times...which just show the levels of intelligence O2 employ. I am still waiting for a response to my formal complaint and I have been in touch with the communications ombudsman.
Don't use O2 they are crooks. Vodafone and EE are far better choices.
