Suport on X is back

Enlli · ‎02-02-2026

Posted on Virgin VIP area

"Yes, we enabled support this morning on our new platform."

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎02-02-2026

In fairness they have been doing it for the past week or so... As raised it with them as others did about scam messages

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Enlli · ‎02-02-2026

Now listed

https://www.o2.co.uk/abouto2/social-media

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

pgn · ‎03-02-2026

I wonder if Khoros blinked... part of the X exit was because the glue that took X messages into O2's internal support system stopped working last year, or so I was led to understand... Can't believe the CS guys are just sitting there watching the X live-feed all day, imagine what rabbit-holes there would be in that scenario 😎

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