General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Calls from unwated sales people

My partner keeps getting calls from sales people outside of 02, they always request to speak to me as i hold the account for both of our pay monthly contracts.I often ask how they got my personal info and im told they get it from a large database whe...

Resolved! MAST DOWN IN VILLAGE

We now enter day 2 without being able to make a call or send a text in our village. The website shows a non functioning mast is being investigated. We only have a snail like 2G at the best of times, but at least we normally have a good signal for voi...

UK Mail in Northern Ireland

I was expecting my delivery yesterday, I took a day off work, and it never arrived. Ive put in my consignment number into ukmail and all it says is delayed! Ive rung UKmail to be 23rd in a queue, to get to number 11 in queue and the phone hung up! Ar...

Banbury Manager, what a unhelpful individual

Today had the unfortunate experience dealing with the O2 shop manager in banbuty. The man is totally incompetent and then lied to cover up

Resolved! Lost signal

I am just wondering about our lost signal in our area RH20 1LJ, it has been off for more then 24 hrs.now. It has been frustrating for me as i have just upgraded to an iphone6 & i can't use it yet. I have rang O2 & i was told it should be back within ...

Resolved! Aerial Direct - What Have I Done?

Hi All, This is an intro as well as a cry for help! I'm just coming to the end of my Voda contract, and as I had no incentive to stay with them, I decided to shop around. I then had a call from Aerial a couple of weeks ago, and TBH, the lad that I sp...

Resolved! Mast not working

I live in Ramsgate. Quite a lot of people have not had a signal for a couple of days now. Having been into the local O2 shop I know they have had a lot of calls about this issueThe service status is pretty clear about the fact that there is a mast no...

Resolved! Dreadful Signal

In my home postcode o2 state "good indoor and outdoor" 2g coverage. I get intermittent service.Today I spent half the day in Dunster in Somerset. Absolutely no signal at all. When I get home I looked at the coverage checker and it reads " good indoor...

Resolved! Vodafone Unlocking Problem

Has anyone had any problems with unlocking their Vodafone locked iPhone? I have been helping my friend for over 2 weeks and still no joy.Today alone we were on hold 3 times for over 35 minutes and the advisor was not helpful.Apparently it takes up 48...

Resolved! 4G on iPhone 6?

How do I go about setting up 4G on my iPhone 6? (when it's delivered)...