General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Sharing our attempt to sign up to "shared data" experience

Apols in advance, I posted this message as a reply to an existing discussion about shared data elsewhere on this forum, but can't seem to find where it's ended up - so posting it here as well. Well, here's my story about trying to sign up to the new ...

Resolved! O2 Wifi London Underground??

Hi O2 Is o2 wifi available on the tube (underground)??? Most networks now offer this service. If its not yet available, are there plans to implement this service in the near future?

Call center too busy?

Hi I have upgraded online and the order is showing as processing. Live Chat this lunchtime told me that the phone I requested was out of stock and then I got an email saying it will "soon be dispatched" I have phoned the call center for an order upda...

Resolved! new contract first bill due date is 02/01/2015

First bill due date is 02/01/2015 does this mean the direct debit set up will automaticaly come out my bank on the 02/01/2015 or later

Resolved! Are O2 shops open on New Years Day 2015?

Sorry of this has been asked already, I could only find discussions about this from last year - and even those were somewhat inconclusive.

hassle of cancelling order to reorder passed to and from everywhere in o2

my order number has been a pain in the arse to cancel although after 5 mins of placing it i tried to cancel it.. my reason for cancelling it is that topcashback did not honour the full cashback amount of £105 the only awarded me £36.75 and told me i ...

Resolved! Inefficiency of o2 with the process of moving the old number

I have bought a new phone from o2 and was promised to get my new number as soon as they get the PAC code from my old phone company. In spite of having delivered the code next day, i,e, on 28 December, my number has not been not moved and, morobver, I...

"Loyal Customer Reward" ended up being a standard sales call to get more money.

Hi o2, (posted in feedback section, since an email is not provided in the contact us section). After being with o2 for over 7 years, today I received a call in which I was told that I would be rewarded for being a long time customer, with a better ta...

Getting through to O2

The O2 service level has sunk to a new low level. I tried phoning and was kept on hold for 30 minutes and gave up and tried online chat and still couldn't get through to anyone. I want to upgrade my phone and need to discuss this with someone. I'm go...

02UK TEXT SCAM - Beware

Ive just been charged £18.32 (ex vat) for clicking on to a link from a text message I received from 02UK, I don't usually click on these links but it actually used my name in the greeting and not the usual "dear O2 customer" that most scams useAfter ...