General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Roaming

I spent five days in France in May and was charged for data as though I was out side the EU.o2 have refunded my PAYG balance of £110 after a lot of correspondence but they say I musthave been outside the EU. Explanations include that I must have been...

Resolved! poor service reception in redcar

Im sick of 02 not been abel to download anything watch videos for two week and still not resolved its not my device as it been checked im paying for this sevice i hope 02 will get this sorted now and compesait its customers in redcar if not im leavin...

unfair default on O2 account

Hi All, I need some help and advise please...... Recently my partner checked his Experian credit report as we are applying for a mortgage soon and upon checking this he saw that he had a default on his account from O2 going back nearly 2 years. He le...

Resolved! poor customer retention

I have recently phoned up O2 to explain I am thinking of leaving as there is a cheaper deal elsewhere and they refused to match it and gave me my PAK code and sent me on my way without a 'fight'. I have been a customer since BT cellnet and think this...

Can you change the number of your sim for an unregistered new one

Answers greatly appreciated

Why no contract prices for Iphonew 6 for Business customers O2 !

As a business customer with 2 companies i am involved in both on O2, one with 2 contracts and one with 27, i am cheesed off EVERY year when we are unable to pre-order and Iphone before launch day.Non business customers can do it but all we get thrown...

Resolved! Old SIM Card Issues

I have not been able to receive or send phone calls or text messages for a few months now. I have tried my SIM card, which is probably ten years or so old now, in other phones, before and after it stopped working, and I still can't get a signal nor c...

upgrading local phone mast

Hi guys just wondeing if I can get your thoughts on my nearest o2 mast. Where I live I get brilliant 2g recpetion indoor and outdoor, however 3g is really poor and can only get outside. When i put the post code were the masts is it still says only ou...

Massive O2 call charge against a REJECTED telemarketing call

A friend of mine got a bit of a shock the other week to find a telemarketing call from a Vodafone affiliate (Aquira, Glasgow number 01414194380) which she rejected as she didn't recognise the number - and her Android phone log confirms she did - resu...

3G not working

My 3G is not working and I still have a huge amount of data to use. This is the second time in a couple of weeks this has happened and the only way to solve it is by turning the phone off and then on again.Why is this happening O2?! Please sort it ou...