General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why no contract prices for Iphonew 6 for Business customers O2 !

As a business customer with 2 companies i am involved in both on O2, one with 2 contracts and one with 27, i am cheesed off EVERY year when we are unable to pre-order and Iphone before launch day.Non business customers can do it but all we get thrown...

Resolved! Old SIM Card Issues

I have not been able to receive or send phone calls or text messages for a few months now. I have tried my SIM card, which is probably ten years or so old now, in other phones, before and after it stopped working, and I still can't get a signal nor c...

upgrading local phone mast

Hi guys just wondeing if I can get your thoughts on my nearest o2 mast. Where I live I get brilliant 2g recpetion indoor and outdoor, however 3g is really poor and can only get outside. When i put the post code were the masts is it still says only ou...

Massive O2 call charge against a REJECTED telemarketing call

A friend of mine got a bit of a shock the other week to find a telemarketing call from a Vodafone affiliate (Aquira, Glasgow number 01414194380) which she rejected as she didn't recognise the number - and her Android phone log confirms she did - resu...

3G not working

My 3G is not working and I still have a huge amount of data to use. This is the second time in a couple of weeks this has happened and the only way to solve it is by turning the phone off and then on again.Why is this happening O2?! Please sort it ou...

Resolved! O2 Are Charging £90 more for the iPhone 6 Plus 128GB than Apple Do

So it appears Apple are claiming in all of their deals that the Apple iphone 6 plus handset costs £879. In fact Apple charge £789 for this handset. O2 are therefore claiming £90 more. I have spoken to an agent online ( I have a screen shot) and they ...

Resolved! Cooling off periods

Hello all, Just a quick question... I think it makes sense! When taking out a new contract (just preordered iPhone 6 Plus, 2-3 weeks after launch delivery date) when does the cooling off period begin? Now? Or when the new contract kicks in, which I a...

Resolved! 4G and Signal Strength

As will be evident from what follows I know little or nothing about mobile phone technology.Tonight I noticed that my Galaxy S4 is displaying 4G in the Status bar - an unusual event in this particular location but I am happy to see it. However, I als...

iPad Air Promotion

Had an email from O2 the other day promoting the iPads on Refresh waiving the £99 upfront cost. So decided to opt in for 2! (One for me, one for the wife so no conflict lol).Only went for the 16GB iPad Airs with cellular. But thought I'd drop a note ...

Resolved! website crashes one word Joke

I can not believe that with all the time you have had to prepare and knowledge of how many people will be trying to pre order you still cant get your IT ready. NOT WORKING. GATEWAY ERROR 502. Sort it out or buying elsewhere.