Solved: Community security problem

Beenherebefore · ‎27-10-2014

Can somebody explain why, if I disconnect from the Community without logging off, I can reload the page an hour or so later without being required to log on again ?

I've never had this occur with any other website.

"My life is a facsimile of a sham"

Toby · ‎27-10-2014

Hi beenherebefore,

As jonsie says, this may be due to cookies in your browser. Please clear them and have another go for me

EDIT: We do have an inactive logout time.

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jonsie · ‎27-10-2014

Cookies or website memory?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎27-10-2014

Yes I've noticed that happens which has been since the logged in time had been extended.

MI5 · ‎27-10-2014

Toby set the log in for the community to never expire. You only have to log in to go to the My O2 section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎27-10-2014

@jonsie Both I reckon !!

But why only this website ?.....not sure if the main O2 website displays the same fault.....I'll test it.

"My life is a facsimile of a sham"

Anonymous · ‎27-10-2014

I thought he'd set it to an hour or something like that.

Beenherebefore · ‎27-10-2014

@MI5 wrote:
Toby set the log in for the community to never expire. You only have to log in to go to the My O2 section.

But surely by coming out of the URL completely for 60+ minutes, the logging procedure should "forget" ???

I've never known this to happen on any other website.

"My life is a facsimile of a sham"

MI5 · ‎27-10-2014

Maybe it's just Chrome then but I've not logged on for months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-10-2014

For me, if I close the browser down and open it up straight away, I have to sign in again. Using Firefox...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎27-10-2014

Safari keeps me logged in too.