Solved: Charged for UK texts

Anonymous · ‎17-11-2014

I have recently been charged for UK texts fhat should have been included in my monthly allowance, O2 inform me that it is due to the international prefix 0044 or +44 being included in the number. As my stored numbers include the international prefix it is automatically included when dialing from memory. Anyone else had a similar problem.

MI5 · ‎17-11-2014

Complete rubbish.
You would only be charged if they were premium text numbers or numbers based in the Channel Islands.

And, of course, if you were abroad yourself

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-11-2014

@Anonymous wrote:
I have recently been charged for UK texts fhat should have been included in my monthly allowance, O2 inform me that it is due to the international prefix 0044 or +44 being included in the number. As my stored numbers include the international prefix it is automatically included when dialing from memory. Anyone else had a similar problem.

Sorry but that appears to be false information you have been given by O2. (I take it you are in the UK at present)

All my numbers have the 44 prefix in front of them and I have never been charged...

Veritas Numquam Perit

Anonymous · ‎17-11-2014

Sounds like a bit of a con! Surely O2's servers will know that your're in the uk and that the number you are sending to must be UK based to because of the prefix?

I'm not sure they've given you the right explanation.

MI5 · ‎17-11-2014

Complete rubbish.
You would only be charged if they were premium text numbers or numbers based in the Channel Islands.

And, of course, if you were abroad yourself

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-11-2014

@Anonymous wrote:
Sounds like a bit of a con! Surely O2's servers will know that your're in the uk and that the number you are sending to must be UK based to because of the prefix?

I'm not sure they've given you the right explanation.

I know they haven't Phil as I would have a phenomenal bill every month if that were the case....(I mean when I am in UK of course)

Veritas Numquam Perit

Bambino · ‎17-11-2014

Is it possible that the OP's texts are longer than 160 characters and are converting to MMS, or that the OP is using emoticons? The +44 excuse is rubbish.

I DO NOT WORK FOR O2

MI5 · ‎17-11-2014

Yes, that's another possibility....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-11-2014

I am in the UK and all the texts are to UK numbers, this is the first time I have been charged after years of being with O2

MI5 · ‎17-11-2014

It's clearly an error then so get back onto CS (call 202) and dispute it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-11-2014

@MI5 wrote:
It's clearly an error then so get back onto CS (call 202) and dispute it.

It will probably be the case that if you talk to a different CS this time....they will say something completely different. Please let us know the outcome...:smileywink:

Veritas Numquam Perit