O2 cut me off

[Anonymous]

I am deeply disappointed with O2, I have been a loyal customer for 10 years and when I lost my job and couldn't afford to pay, I was cut off, even after being in contact and promising to pay at a later date, when I had the money and called up of my sisters phone, who kindly travelled 7 miles to help me, I was treated like **bleep** by an advisor who said I had to pay £101 and threatened me with bailiffs, and my credit rating, I had £70, so I couldn't afford it, but this wasn't good enough, when I asked to speak to a manager to sort something out, she said someone would call me back within 24hours.... How? When you have cut me off... she said it 3 times...which just show the levels of intelligence O2 employ. I am still waiting for a response to my formal complaint and I have been in touch with the communications ombudsman.
Don't use O2 they are crooks. Vodafone and EE are far better choices.

[MI5]

---

@Anonymous wrote:
I'm not sure what she called the fee, I think I owed about £66 and she wanted £101, I think it was a termination fee but the previous time I spoke to someone this was never mentioned as a possibility

---

If you look in your My O2 http://www.o2.co.uk/myo2 it will tell you what you owe and if it is a final bill or not.

If it is final and you can pay it somehow, you can just walk away after it's paid.

[Anonymous]

I have no access to the app I think it's because iv been cut, and when I try to go on the website I can't view the bill because it's asking for an alternative number which I don't have... Also when I was on the phone requesting to speak to a manager I asked to stay on hold because of the issue, but that wasn't a possibility, which is a shame because this probably would have been sorted by now....

How do O2 expect to get in touch with my I'm baffled??

[Anonymous]

I would call 202 again and speak to somebody else. Something doesn't feel right... if u pay the outstanding the term fees are removed and you have to pay the reconnection fee, so she should have asked for 81.00..

[Anonymous]

How can he call 202 @rosadosc. O2 have cut him off. He has said that before both on here and to CS.

@Anonymous Please use another phone and call 0344 809 0202 to get through to o2

[gindygoo]

I sympathise with you, but as mentioned o2 are mitigating their potential losses... U really do need to get back on to cs though and get this sorted, as also the figures don't seem to add up, do they?

Good luck,

Charlie.