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O2 Website - MY O2 Page Down

mm7000gb
Level 11: Motivator
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For attention of Admins/IT Support:

O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.

75 REPLIES 75

MI5
Level 94: Supreme
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Strange.

Have you restricted redirects?

If I try your link, it redirects to https://accounts.o2.co.uk/auth?sendTo=https%3A%2F%2Fmymobile.o2.co.uk%2F&failureUrl=https%3A%2F%2Fmy...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

mm7000gb
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@MI5 No it's the same as it always is, the link from my pic is from clicking MY O2 from the www.o2.co.uk home page once I am already signed in.

If I go to www.o2.co.uk and sign in I go straight to the "The connection was reset" page - BUT - I am then actually signed in to www.o2.co.uk and forums, but I can't access My O2, clicking My O2 brings up the same error. Every other page on O2 and O2 forums works fine.

MI5
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Do you have a different browser you can try?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

mm7000gb
Level 11: Motivator
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@MI5 Not without downloading one, but I might have to try Chrome or something when I have time if the problem persists. 

Cleoriff
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I've just come back on using Firefox on Windows PC. Signed into community as usual, went straight to My O2 and it takes me directly there (as it did first thing this morning) but without having to sign in.

Once I've been on here for some time, if I go to My O2, I will need to sign in and that's when the trouble starts, ie I can't sign in.

If I go to Chrome, I have no problems.

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Pennywren
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Morning.
Have been trying for 2 days to change mums tariff (will try the tips i have been told on a different topic from this one). Don't know if it makes a difference to whoever looks into it but the following 2 pics is what I end up with no matter wether I try and log on phone or tablet:

 

20210219_070919.jpg20210219_070952.jpg

MI5
Level 94: Supreme
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@Pennywren 

That's the same issue that some others are having at the moment.

@TheresaV is looking into it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Cleoriff
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As I said yesterday, using Windows PC / Firefox and clicking on MY O2 after immediate logging into community I can access My O2 fine without signing in.

 

However, bearing in mind I am on PC, it's rather weird to see this as a header

 

MyO21.PNG

Don't know

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MI5
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@Cleoriff wrote:

 

However, bearing in mind I am on PC, it's rather weird to see this as a header

 

MyO21.PNG

Don't know


That is the URL which redirects to the account sign in page, you just don't normally see it.

@Pennywren is having the same problem as @mm7000gb  with the connection reset message.

It's all related somehow and I suspect it's a coding issue on O2 servers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Cleoriff
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Still wrong though @MI5 

One of the reasons why I can't click on My O2 and give it to members as a way to get to My O2.

I have that as a copy and paste in One note to use, as so....

'In your details in your MyO2 http://www.o2.co.uk/myo2' 

then I just delete 'in your details in your'....which is a real palaver!!

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