O2 Website - MY O2 Page Down - Page 2

Anonymous · ‎18-02-2021

For attention of Admins/IT Support:

O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.

Cleoriff · ‎18-02-2021

@Anonymous wrote:
@Cleoriff It's not a sign in problem, I can sign in to www.o2.co.uk and community forums but the - My O2 page will not display (For me anyway) on my PC, laptop and phone (Browser)

Mine appears as a sign in problem.. Name and password goes in ok. Sign in button greyed out.

All ok on mobile lol

Veritas Numquam Perit

Anonymous · ‎18-02-2021

@Mi-Amigo Hi, yeah I'm getting - The connection was reset error (PC - Windows 10 -Edge browser) Wierd error as usually a PC/Router reset will correct this.

Cleoriff · ‎18-02-2021

@Martin-O2 @LukasB @TheresaV are you aware of these issues with My O2?

Veritas Numquam Perit

TheresaV · ‎18-02-2021

Hi everyone @Cleoriff @Anonymous @Mi-Amigo

Thanks for raising this with us. We have forwarded this internally and let you know once there is an update

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎18-02-2021

Thanks @TheresaV

Veritas Numquam Perit

TheresaV · ‎18-02-2021

Hello again @Cleoriff @Anonymous @Mi-Amigo

There are no known issues reported on this yet I'm afraid. Would you be able to share some screenshots so I can forward this to the team?

Thanks so much

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎18-02-2021

@TheresaV wrote:
Hello again @Cleoriff @Anonymous @Mi-Amigo

There are no known issues reported on this yet I'm afraid. Would you be able to share some screenshots so I can forward this to the team?

Thanks so much

@TheresaV

This is mine on PC using Windows and Firefox.

Please note the sign in button is greyed out. It's normally blue.

However first thing this morning when I signed into the community, I clicked on My O2 and was taken straight to it without having to sign in. (Which is normal if you do it within 15 minutes of signing into the community)

Veritas Numquam Perit

MI5 · ‎18-02-2021

Try clicking on the password field to see if the sign in button lights up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-02-2021

@MI5 wrote:
Try clicking on the password field to see if the sign in button lights up.

Tried that, and it doesn't. Also deleted sign in details and re-added them. No change.

No problem at all on phone..

The only way I would get that to work is to sign out of community, left it for 10 minutes, signed back into community then immediately click on My O2 and it would take me there without having to sign in.

Veritas Numquam Perit

MI5 · ‎18-02-2021

Must only be individual accounts or browsers then as mine is working fine on Chrome.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.