O2 Website - MY O2 Page Down - Page 5

Anonymous · ‎18-02-2021

For attention of Admins/IT Support:

O2 website - my O2 page down - The connection was reset error - or - This page is unavailable.

MI5 · ‎19-02-2021

As I said..... It's all related.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-02-2021

@MI5 wrote:
As I said..... It's all related.

Duh, I get that...

Veritas Numquam Perit

MI5 · ‎19-02-2021

Lots of others reporting issues now too.

I'm keeping @TheresaV busy with tags

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-02-2021

@MI5 wrote:
Lots of others reporting issues now too.
I'm keeping @TheresaV busy with tags

Yes @TheresaV sent a lot of us PM's yesterday. As the problems are different for everyone, I expect the IT folk will be scratching their heads.

Veritas Numquam Perit

MI5 · ‎19-02-2021

Shouldn't be too difficult to figure out with the right problem solving tools.
Kepner-Tregoe and Ishikawa diagram

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎19-02-2021

Thanks everyone for giving us details on this issue and sorry this isn't solved yet @Cleoriff @MI5 @Pennywren @Anonymous @gmarkj

We are still looking into this as it strangely only seems to affect certain accounts but I will keep you updated and hopefully we will have this fixed soon

(also thanks for the tags @MI5, I don't mind being kept busy )

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MI5 · ‎19-02-2021

I can provide 8D problem solving training on a consultancy basis if needed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mi-Amigo · ‎19-02-2021

I`m using Chrome and had issue yesterday and still got the same problem this morning with same message as @Pennywren and @Anonymous posted with their screenshots even though I`m on laptop.

Had pm from @TheresaV who has taken details and getting O2 to look into this.

Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

TheresaV · ‎22-02-2021

Hello again everyone @Anonymous @Mi-Amigo @Pennywren @MI5 @Cleoriff

Would you mind trying to log in again? We might have found the solution but want to make sure it works for everyone! Thank you all

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎22-02-2021

@TheresaV Hi, no it's still the same for me, same error - ERR_CONNECTION_RESET (The connection was reset) - Windows 10 Edge Browser

I have also tried an old version of Internet Explorer and Chrome Browsers too, both return errors also.